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Business Profile

BBQ Supplies

CLA Grills & Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Donald D

    Date: 06/16/2023

    Donald D

    Date: 06/16/2023

    I ordered a new motor for my grill back in April and I have not received it. I have emailed a half dozen times and they never responded. I have called over a dozen times and the man on the phone says he is in my car and will return my calls although his phone message says he will. I am at my wits end since I have already paid for this item.

    CLA Grills & Service

    Date: 06/22/2023

    June 22, 2023. We apologize that there seems to have been communication
    issues with our customer who ordered a rotisserie kit for his Char-Broil gas
    grill.  The credit card account was never
    charged due to an error with the credit card on 4-24-23 (order date 4-21-23).  Our customer service rep replied to two of
    Mr. D******’s emails that we have record of, but no response back. Late this
    afternoon, I left a phone message with Mr. D******. We also made these attempts
    to contact Mr. D******:

    6-15 Returned phone call. Left message that order was cancelled
    due to credit card being declined.

    5-2 Order cancelled, no response from customer.

    5-31 Returned call; unable to leave a message, mailbox full.

    5-30 Returned call; unable to leave message, mailbox full.

    5-2 Cancelled order due to no response.

    4-28 Called customer, left message credit card was declined.

    4-24 Emailed customer about declined
    credit card.


    Sincerely,

    Sandra H. S*****

    Cell ************

    Co-Owner

  • James D

    Date: 04/08/2023

    I needed parts to restore and rebuild my Charmglow bbq...the collector boxes were on their way out...rusted and probably woul fall apart.. ordered new collector boxes...they came within 5 days in the mail...they were correct except a little long...I expect bbq come in different sizes and spacing so this part just needed fitting...a little modifying with a hack saw...and they were perfect...thank you for having the parts.

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