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Business Profile

Concrete Bricks

ABC Block & Brick

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Bricks.

Reviews

This profile includes reviews for ABC Block & Brick's headquarters and its corporate-owned locations. To view all corporate locations, see

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ABC Block & Brick has 10 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Xaysana O

      Date: 05/30/2023

      We purchased bricks from this company May 2023. We spoke to Michael, the sales representative on our area. He seems to be a honest person and answered all my questions at a timely manner. Wrong! Biggest mistake I ever made. Once I finalize and paid for my orders in full. The attitude was completely the opposite. I asked him about the broken bricks before finalizing everything and he stated that they will replace any damaged brick if it's only a handful of them. He then denied everything that I asked him about it. Then at the end of the phone conversations, the nerve of him to even told me If that 34 bricks is that important to me, he said he will bring it to me when he gets a chance! I was beyond upset and not happy with him after that conversation and I told him, yes! It is very it's very important or else I won't be calling him regarding this issues. Despite of asking him all my main concerns about broken bricks, returns and etc policy before finalizing my order. i also asked the two lady at the front office where I paid for it same questions I asked Michael and Loretta told same questions and they both told me that they will replace any broken bricks. I can understand if damaged was our fault but it wasn't. The bricks was already damaged the day it was delivered. That's why I took all the pictures and videos I needed for the first delivery, then same with the 2nd delivery the next day. Then I went to the main office where I paid for my order and told Loretta about it because I didn't want to deal with the Michael and that I wasn't happy with him. If I know a head of time that this company dont value customer and doesn’t honor their customer per conversation, I would rather take my business somewhere else who treats me with respect and tell me the truth! Beware of ABC Block & Bricks in Little Rock. This company only cares for your money. I will not stop to tell everyone the truth! Praying for Karma soon catch up to this money hungry company!

    • Brooke G

      Date: 04/13/2023

      On March 27th ABC Block delivered Block/Caps to our property. They brought their Flat Bed Semi-Truck down our drive and ended up sliding/jack knifing into our yard. Pallets of bocks tipped over and shattered onto the property. Truck Driver & Manger of Company called a Tow Truck Co. to come and tow the truck. ABC Block did not call and notify me about what occurred. I showed up at lunch to see the damage and the Block truck driver was still there. I asked him why he didn't use the forklift to carry them down the drive and he kept having an attitude. He then was trying to leave but I told him to pick up the shattered blocks and pallets in the yard, he ended up throwing them into our neighbors woods. I took pictures of all the damage (the yard, driveway, & planters) and called the Manager to see what was going to be done in order to fix the situation. After 3 days of calls/texts I finally asked to speak to his Supervisor. The Manager transferred me down to Corporate in Little Rock to speak with Tracy. Tracy said the damage was going to cost a couple thousand dollars and they wanted to fix it with their crew instead of calling a Landscape Co. I have called Tracy everyday for 2 weeks and still nothing is resolved. Everyday he has an excuse as to why nothing has been done. On April 12th I told him I was giving him till the end of the week to have a solution or an Attorney would be involved. This has been the worst communication and customer service I have every received. I cannot believe this is how they treat their customers who spend thousands of dollars buying from their company.

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