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Business Profile

Education

University of Arkansas Grantham

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The school has not disbursed my finalial aid or applied my pell grant or loans to my account. When contacted the only explanation I got was they do not know why the money did not go into my account and its being investigated. I did not recieve anyof my pell money or my student loans . Money I have to pay back. all they said was sorry for the delay. I was scheduled to recieve the funds dec 3rd. this is jan 8. only thing posted on my naccount has been more charges. and no payments. the school is keeping my money that should go to me and my education. Not sure on what pell money is missing but im owed 1900. in student loans by the school.

    Business Response

    Date: 01/17/2024

    Ms. *******’s Financial Aid account was reviewed, and her
    award package was completed in a timely manner for her December term
    courses.  The disbursement was scheduled
    to go out on 12/27/2023 along with other December term students.

    Prior to the disbursement going out,  Ms. ******* made some last minute adjustments
    to her course schedule that caused her award package to be reviewed again.  This was done to make sure she would not be
    over-awarded.  The adjustment was
    completed and sent to the Department of Education’s COD website (Common
    Origination & Disbursement website) for approval.  Unfortunately, there was a system
    error/glitch at COD when the batch that contained her award changes arrived to
    them.  This system error/glitch caused
    her refund to get stuck in a “pending” status for COD to approve and send the
    approval notice back to our office allowing us to disburse her funds.  This issue did take several days to
    investigate to determine the issue and to get a resolution from COD.  Once the issue was resolved, Ms. *******’s
    funds were disbursed. 

    The funds were posted to her account on the evening of
    1/16/2024 and her credit balance refund should be issued today.  Someone from our student accounts team will
    be reaching out to Ms. ******* soon to make sure she is aware that the funds
    have been posted to her account.  They
    will also discuss the timeline of when she can expect her credit balance
    refund. 
    We do apologize for the delay; however, I can assure you
    that the university has not been holding funds. 
    UAG does not draw down funds from the Department of Education until the
    funds have been posted to the student’s ledger. 

    If the student has additional questions, I highly encourage
    her to ask those when a representative from the student accounts department
    reaches out.  

    Customer Answer

    Date: 01/18/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *******

University of Arkansas Grantham is NOT a BBB Accredited Business.

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