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Business Profile

Furniture Stores

Cost Plus Furniture Warehouse

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Cost Plus Furniture Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cost Plus Furniture Warehouse has 4 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Kim W

      Date: 06/14/2024

      My mom, who is 81 years of age, puchased 2 chairs from James, who said we could pick them up anytime. I went to go pick them up the following week. Got to the store and they only had 1 chair. James said the other one came in damaged He said the replacement would be in on Thursday. I asked him to call when the other one came in. He never called, so I called Thursday afternoon. He said the chair was in Little Rock and it would be here Thursday evening or by Saturday morning. Again, I asked him to call. No phone call. I called Sunday afternoon to be told the chair would be there Tuesday. Again no call. I went back to the store and the manager, Trey *****, said he would call the owner. I asked him to call now and he said the owner was in a meeting. My daughter took my mom back to the store. They did refund her money. I had to take the purchased chair back to the store. So numerous phones calls and multiple trips to the store is very UNPROFESSIONAL. Both James and Trey just had excusess as to why the chair was not there, They acted like they did not really care! Additonally, the day my daughter took my mom to get a refund another lady came in with the same problem except she had not recieved neither of her 2 chairs. This store is unprofessional and uncaring.

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