We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hair Weaves

Kendra's Boutique, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Weaves.

Complaints

This profile includes complaints for Kendra's Boutique, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kendra's Boutique, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a wig per the instructions on the website where it said ALL WIGS were $175 off for Labor Day. The wig that I purchased did not have an associated discount.

      When I called to get more clarity I was told, “no we did not state that it wasn’t apart of the sale, but since it’s a new wig that’s the discount wasn’t applied” - nothing on the site said that any wigs were NOT apart of the sale.

      The sale was falsely advertised and I was offered a refund but NOT the $175 that should’ve been applied to my order.

      Business Response

      Date: 11/26/2024

      Thank you ******* ******* for bringing this matter to our attention, and I sincerely apologize for the misunderstanding regarding the Labor Day sale. I’ve reviewed your concerns, and you are absolutely correct that the promotion on our website did not specify exclusions and it was indeed on all wig units. We want to make this right for you.

      As a valued and loyal customer, we will honor the $175 discount for your order, as this was an error on our part as the team member wasn't aware that it was for all wig units including the new wigs as well. Our team will process the adjustment promptly, and you should see the refund reflected in your account shortly.

      We truly appreciate your patience and understanding and are grateful for your continued support of ******’s Boutique. Please don’t hesitate to reach out if you have any additional questions or if there’s anything else we can assist you with.

      Thank you again for being a part of the ******’s Boutique family.

      Warm regards,
      ******
      Owner, ******’s Boutique

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Previous complaint #********.

      I purchased three bundles of hair that cost $355 total including $35 for shipping. I notified the company Kendra's Boutique, Inc. that I never received the hair. They told me that I would have to file a claim with FedEx. I reached out to FedEx. FedEx told me that Kendra's Boutique, Inc. would have to file the claim. Kendra’s boutique still has not filed a claim. I have not received the product nor I have not received my money back. I do not have $355 to just waste. They informed me that it was delivered and I signed for it, which is not true because I was at my son's football game at the time and he broke his ankle at his game. I was not home and did not sign for my package. I have been more than patient about this situation.

      Customer Answer

      Date: 04/14/2023

      Please see my complaint this is a new complaint you have any questions please feel free to reach out to me regarding my complaint at ***-***-****. I don’t have $355 just to blow up in smoke.

      Business Response

      Date: 11/27/2024

      Thank you for reaching out and sharing your concerns regarding your recent order. I sincerely apologize for the inconvenience and frustration this situation has caused.

      We have already filed a claim with FedEx regarding the missing package with FedEx to investigate and resolve the matter. Additionally, to ensure that you receive your order without further delay, we already reshipped another package to you.

      We deeply value your patience and understanding as we work to resolve this. If you have any additional questions or need further assistance, please feel free to contact us directly at *************************** or Contact us at 501-221-6776 between 10am-4pm cst Monday-Friday.

      Thank you for your continued support, and we hope to provide a more seamless experience in the future.

      Warm regards,
      ******
      Owner, Kendra’s Boutique


    • Initial Complaint

      Date:03/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An order was placed for 3 bundles a 20’ 22’ and a 24’. After looking at all 3 bundles I noticed the 22’ is the thickest of the bundles when in reality the 20’ should be the thickest bundle. I’ve tried to call their customer service number and no one answers. It’s just not possible for each bundle to be the amount of ounces the claim when the 20’ is basically the same size as the 24’. I’m very disappointed since I have been a customer for years. I spent basically $400. The hair has not been opened yet.

      Business Response

      Date: 11/27/2024

      Thank you for bringing your concerns to our attention. I’ve reviewed your order and the details you provided, and I want to sincerely apologize for the disappointment you experienced with your purchase.

      Please rest assured that we’ve taken immediate steps to resolve this for you. A refund has already been issued for your order, and you should see the funds reflected in your account within a few business days, depending on your payment provider.

      We deeply value your loyalty as a long-time customer and are committed to ensuring that every experience with ******’s Boutique meets your expectations. Should you have any further questions or need assistance with a future order, please don’t hesitate to reach out to us directly.

      Thank you again for your support, and we hope to serve you better in the future.

      Warm regards,
      ******
      Owner, ******’s Boutique

    • Initial Complaint

      Date:01/09/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 bundles of 24 inch weaving hair and a closure. I spent over $500.00. This is the 2nd time I have purchased hair from this company. The first time, around 6 months ago, I had no problems. There was no reason to.imagine my having problems this time, but I did. I am a teacher, and was away on vacation at the time of delivery. My husband signed fr it but did not open it. I returned home on January 4, 2023, and arrived home to find the closure was not in the sealed FED EX package. I have been calling the customer service number and the automated machine says , sorry the voice mail is full and you cannot leave any messages. I am distraught, I am out of $170.00!!!

      Business Response

      Date: 11/27/2024

      Thank you ***** ******* for reaching out and sharing your concerns. I have reviewed your order placed on July 28, 2023, which included three bundles of 24-inch hair and a 2x6 closure that was $70.00. Based on our records, the full order was shipped and delivered to your address on August 2, 2023, as confirmed by FedEx.

       

      I understand your frustration in discovering the issue after returning home in January. However, due to the extended time between delivery and when the issue was reported, we are unable to verify the condition of the package or the contents upon delivery.

       

      For future purchases, I recommend reaching out to our team as soon as possible if there are any concerns with your order. Additionally, our customer service line is available during regular business hours monday-friday 10am-4pm cst, and if the voicemail is full, you can contact us via email at ****************************

       

      We value your business and are sorry this experience was not up to your expectations. While we cannot issue a refund at this time due to the circumstances, I would like to offer you a $50 credit toward your next purchase as a gesture of goodwill.

       

      Thank you for your understanding, and I hope we can assist you in the future.

       

      Sincerely,

      ******

      Owner, ******’s Boutique


    Kendra's Boutique, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.