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Business Profile

Hotels

Holiday Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked in and stayed at the Holiday Inn in Little Rock, ARKANSAS on May 6, 2023 around 8pm. I checked out the following morning around 4am. Later the following week I noticed a $20 hold to my debit card. I called to see why there was a hold and they told me it was for any damages that may have incurred, but that if it wasn’t refunded by Friday, May 12th to call back. It wasn’t refunded by the 12th so I called back. This time, I was told to call back after 3 to speak with Miss ****. I called Miss **** after 3 and she told me sometimes it takes 7-10 days for the hold to release. She told me to give it until Wednesday and if the refund was not there to call back. I called back and was told to speak with *****. I called ***** back and was unable to reach her but I left a voicemail. I then received a call from *******. ******* gave me her direct number and told me if the refund was not showing by Friday to call her back. I called her Friday, May 19th and left a voicemail with no callback as of Sunday May 20th.

    Business Response

    Date: 05/31/2023

    I will reach out to the customer and get this resolved. It will require us to partner with her bank.

    Customer Answer

    Date: 05/31/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however, the charge came off May 27th, so no further action is required.



    Sincerely,



    *** *****

Holiday Inn is NOT a BBB Accredited Business.

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