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Business Profile

Jewelry Buyers

Braswell & Son
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Braswell & Son's headquarters and its corporate-owned locations. To view all corporate locations, see

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Braswell & Son has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/11/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Long story short,

      I had 2 rings in Pawn that were late.
      There were no phone attempts from the store to try to save my items before they were pulled or at least a phone call to give adequate options. If I had not called the store myself to inquire why I could no longer see my items on the App, I would have never known. The store employee (*****) that attempted to help just made it worse with her own confusions and never pulled the rings like she said she was going to do immediately. She confirmed they never called me prior to pulling which is their process. I never had any issues with Ipawn whom they took over.
      Now my items have been sold and they were very sentimental to my livelihood.
      I also sent sent email on company’s website and also their Facebook page. I am still awaiting contact to resolve to help me.

      Customer Answer

      Date: 07/11/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
       
      The company Braswell has contacted me for resolve.  They have secured my items for my retrieval and I am satisfied with resolve. 
      I would like to close the complaint. 

      Thanks,
      ***** ************ 

    Braswell & Son is BBB Accredited.

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