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Business Profile

Lawn Maintenance

Fairway Lawns, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

This profile includes complaints for Fairway Lawns, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fairway Lawns, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I contacted Fairwsy for service I specifically asked my account be noted as follows

      1. Give me a days notice of arrival ( phone,email,text) so I can have pets inside and gate unlocked.
      2. On the FIRST application,before starting,knock on the door and let me speak to the tech about a area of my yard. I'm tetired and always here.


      The very next day after calling them to agree to the estimate they showed up.

      They did not approach the front door and climbed over the locked gate to spray the yard.

      When I called the office to let them know I don't appreciate them climbing over a locked gate to make a profit they just canceled my account. It seems I asked too much of a company that appears solely driven by profit.

      Business Response

      Date: 03/07/2023

       

      Mr. ********,

       

      We apologize for any inconvenience we have caused. I reached out to your local manager to contact you. Unfortunately, he was unable to reach you and left a couple messages. We went ahead and credited the application cost. We would love to speak with you to try and resolve the issue further. Please feel free to contact us at 1-800-***-****. 

       

      Thank you,

      ***** ********

    Fairway Lawns, Inc. is NOT a BBB Accredited Business.

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