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Business Profile

Medical Marijuana Consulting

AR Cannabis Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Marijuana Consulting.

Complaints

This profile includes complaints for AR Cannabis Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

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AR Cannabis Clinic has 4 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged for a product and appointment for a mmj card and they did not give me an address. I googled the address and the place I was sent to has moved clinics 3 years ago. Why is this still in Google maps. And why did I pay so much money for an appt at 0830. For me to deiv an hour to another clinic. And still not get any help. This is the most absurd waste of my time, money, and patience. I want my money back. And I want this buisness to be told this is not how you treat people that pay for a service.

      Business Response

      Date: 08/27/2024

      On August 22nd, the patient signed their consent form and submitted a $249 payment for their MMJ Screening/Approval Visit. Automated messages were sent to the patient prior to their appointment scheduled for August 23rd stating they would receive a call within 1 hour of their appointment time. Our website states that all offices are virtual and are not open to the public. 

      The medical documentation specialist attempted to contact the patient on August 23rd, but the patient did not answer. The patient's appointment has been rescheduled each day since it was originally scheduled on August 23rd due to the patient being unreachable, however, they have not responded to any attempt to contact them via phone, text, or email. The patient is not eligible for a refund per their signed consent form, which states that a refund will not be issued for a change of heart/cancellation or if the patient is unreachable. We are happy to assist with rescheduling the patient's appointment for a date and time that works best for them. 

      Business Response

      Date: 08/30/2024

      In attempt to resolve the patients confusion previously multiple staff attempted to reach the patient via texts, phone calls and emails; however, we did not receive a reply from the patient over the course of a 3 day period. We do offer multiple ways of contact for all patients to utilize and receive support throughout everyday of the week to make the process smoother on patients. 

      We were unable to reach the patient via the phone number, texting number or email, they provided on their signed consent form. We did not receive further communication from the patient until a complaint was received. 

      After careful review of the patients situation and their complaint, we have made the determination to submit a refund for their payment of $249, due to being unable to come to another resolution with the patient. 
      An email has been sent to the patient including their refund receipt and the processing time it may take for the refund to show back on their account. 

      Customer Answer

      Date: 09/03/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ********

    • Initial Complaint

      Date:07/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $407 for my my medical card and had a tele-visit with the physician on 06/22/23. Later that day I received, via email, a letter explaining dosage and strains. I didn't realize that I had to upload anything to the state until 7/6/23, at which time I uploaded the only document I had received from AR Cannabis Clinic (the aforementioned letter) to the ADH (Arkansas Department of Health). It takes up to 14 days for them to review and process the information.

      On 7/21/23, 13 days later, I received an email from the ADH stating that my application was incomplete. After speaking with someone from the ADH I learned that I hadn't uploaded the correct information. They needed the physician's certification. I never received that document.

      I contacted AR Cannabis Clinic today to let them know what had happened, and I was told that because 30 days had gone by I would have to pay another $100 to speak to the physician again to receive a current certification. Even though I never received the certification I had already paid for.

      I requested to speak to someone multiple times, instead of text, to see if maybe we weren't communicating effectively via text. I was told that there was nothing they could do without paying the additional $100. Then sent me a link to their website where I could file a complaint. That was this afternoon. The site said that it could take 2 business days. I'm waiting, but very unhappy.

      Business Response

      Date: 08/29/2023

      It is the patients responsibility to be aware of the states [ADH] rules and requirements.  The $100 follow-up visit with the doctor is required if the original certification expired after the allotted 30 days provided by the ADH. This covers the visit fee with the certifying doctor to review past and current records on-file in-order to create a new certification letter for the patient. Patient completed follow-up visit on 8/16/23 and was sent a new approval email which included their certification letter, instructions on how to compete the ADH application and a list of local dispensaries.

      Customer Answer

      Date: 08/30/2023



      Complaint: ********



      I am rejecting this response because:

      I did receive the initial letter but did not receive the certification which was supposed to be attached to that email. While it is my responsibility to know what is required, is there not some responsibility on the part of ARCC to make sure all information is provided to the patient? This practice is not only "sketchy" but leads me to believe that these types of "loopholes" ensure additional revenue from the patient for the business. The one detail that drives my point home is the fact that you cannot speak to an actual person regarding a problem. Everything is done via text with canned responses from whomever might be managing the account for the business. The process to pay for and obtain a license is confusing at best. I find it interesting that my problem was not addressed by ARCC until after I purchased an additional certificate for $100.

      I understand that technically, I have nothing to fight back with. But i can assure you, I have learned a valuable lesson about the business practices of ARCC.


      Sincerely, 

      ********* ******

    • Initial Complaint

      Date:05/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $250.00 for a medical marijuana renewal. My appointment was scheduled for 8:30 a.m. on 5/2/23. I waited for the doctor to call, then texted the company (the only way to reach them) and was told the doctor would call within the hour. Another hour went by and I texted them again. This time I was told that the doctor had "technical difficulties". With his phone?? I never received a call from the doctor and I want my money back.

      Business Response

      Date: 05/09/2023

      The matter has been resolved with the patient. The certifying provider did contact the patient late on 05/02/2023 due to technical issues they were experiencing that day. Once these issues were resolved the provider was able to contact the patient regarding their appointment the same-day of 05/02/2023.

    • Initial Complaint

      Date:11/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They said they tried to contact me multiple times, but they didn’t. I want a refund. This is a scam. I shouldn’t have to pay 348.00 for nothing. I’m a single mother.

      Business Response

      Date: 12/02/2022

      Management offered patients $99 off renewal visits as well to further assist and come to a resolution with the patient as per the signed visits consent form, refunds will not be issued due to Change of Heart policy. This matter resolved with patient as patient verified moving forwards and spoke with certifying physician on December 1st, 2022. The patients certification letter was released with state application instructions. 

    AR Cannabis Clinic is NOT a BBB Accredited Business.

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