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Business Profile

Pole Barns

Pole Barns of Arkansas

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Pole Barns of Arkansas to build a shop on my property in March of this year. Lumber for the frame was delivered on April 1 and the erection of the frame began on April 2nd. I wrote them a check for the full materials amount which includes the lumber metal siding insulation etc. In the amount of $19,850. The frame was completed on April 3rd. I was also asked if I could pay a portion of the labor cost in my contract and did so on April 23rd in the amount of $2000. Since the frame was built in early April communication has been hard to come by as they will not return any of my calls. I have received a few text messages with varying reasons why I have not seen my project completed. The first was supply issues, which I understood, the second was an anonymous lein placed against them that froze their accounts which they have informed me was resolved as of May 3rd at which time I was also informed that I would have metal delivered by the end of the week. When that deadline was not met I called and texted and called some more and have gotten no new deadlines or information. The business phone has a full mailbox now, neither ***** ****** or **** ****** will answer or return phone calls to their personal phones.

  • Initial Complaint

    Date:05/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 12, 2024 I was given a quote by ***** ****** at Pole barns of Arkansas. On March 4th, 2024 I wire transferred $20,640 to them for Materials and so they could begin building the pole barn. They dropped a very small amount of lumber off to appear that they were moving forward and have been ignoring me for further updates.

Pole Barns of Arkansas is NOT a BBB Accredited Business.

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