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Business Profile

Retail Stores

Painted Tree Boutiques

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Painted Tree Boutiques's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/11/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a business owner who is under a percentage lease with Painted Tree Boutiques. On December 6, 2024 a manger by the name of ****** sold my merchandise to a “customer” for less than the selling price. Upon contacting the store via phone & email that same day, I was told through first an employee named Tammy that that’s what the ticket of the merchandise ranged up for. I explained to her that was not correct that o don’t sell that merchandise for $2.00. After viewing Tammy and another unidentified person entering my store, the manager of staff called me by the name ******. She told me that the ticket label read “ now 2 for” with no price I told her send proof to that and she said she couldn’t the customer is in possession of the label. ****** advised me “ they got tired of guessing what the actual price was so she sold it for $2.00. I was never contacted to verify the accuracy of the price or they never walked over to price checked the item in my store. I was told on Dec 8,2024 manager would reach out to me. Manager ******* stated on Dec 9, I would receive an email addressing this matter. Well it’s over 48 no response. I am demanding to resolve this issue with the remaining price of the merchandise paid to me. I have yet to hear from anyone within this organization regarding this matter

      Business Response

      Date: 12/16/2024

       Will gladly make this right by giving you a credit. Please email me at ********************* and I will get that taken care of. I will also use this as a coaching for the staff. 

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