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Business Profile

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Valore
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Valore's headquarters and its corporate-owned locations. To view all corporate locations, see

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Valore has 2 locations, listed below.

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    • Valore

      7200 I-30 Little Rock, AR 72209

      BBB accredited business seal

    • Valore

      PO Box 193408 Little Rock, AR 72219-3408

      BBB accredited business seal

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Absolute worst experience trying to sell my book!
      On 12/15/2023 -Tried to sell book back to university bookstore (Follett) and was told to contact Valorebooks instead.
      On 12/17/2023 - Sold book to Valorebooks for the quoted price of $17.40. (Originally, I paid $82.)
      On 12/20/2023 - Received email from Valorebooks price was locked in. Shipped book.
      On 12/29/2023 - Received email from Valorebooks stating sellback order received and is being processed.
      On 01/10/2024 - Emailed requesting payment status. Valorebooks stated January 4, 2024 check was mailed out.
      On 01/17/2024 - Emailed requesting payment status. Valorebooks stated January 4, 2024 check was mailed out.
      On 01/22/2024 - Emailed requesting payment status. Valorebooks stated January 4, 2024 check was mailed out.
      On 01/26/2024 - Emailed requesting payment status. Valorebooks stated January 4, 2024 check was mailed out. Valorebooks stated mail delayed up to 21 days. Valorebooks offered to cancel original check (which I NEVER received) and reissue new check. Valorebooks stated February 4, 2024 check should be received.
      On 02/07/2024 - Emailed requesting payment status. Valorebooks never responded. Left voicemail requesting payment status. Valorebooks never responded.
      On 02/12/2024 - Emailed requesting payment status. Valorebooks never responded. Left voicemail requesting payment status. Valorebooks never responded.
      On 02/19/2024 - All attempts at receiving payment for my book have failed. I believe Valorebooks has no intention of ever paying me anything for my book!

      Business Response

      Date: 03/05/2024

      Hi ******, thank you for reaching out. According to our accounting department, your replacement check for $17.40 was processed on 2/20/2024 and cashed on 2/27/2024. My apologies for any delay in receiving your payment. If you have any further concerns please contact our customer support team at [email protected]

    Valore is BBB Accredited.

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