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Business Profile

Tree Services

Vasquez Tree Services
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Vasquez Tree Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vasquez Tree Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/17/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company removed part of a tree that fell into our yard during the storm on June 18. The insurance company requires a detailed invoice. All they wrote was broken limb on fence. We paid them the $1500 in good faith and asked that they send us a more detailed invoice. I left three voice mails explaining this, my husband actually got to talk with Mr. ******* who told him he understood and, would get it to us via email. When we didn’t get one, I sent him an email explaining exactly what we needed. I followed up on that twice. I don’t understand why it is so hard to send us an updated invoice so that I can get reimbursed from our insurance company.

      Business Response

      Date: 08/28/2023

      I resolve the problem my self , I meet the lady again and explain what happened and gave her a new receipt/invoice and the problem was solved.  

      Customer Answer

      Date: 08/28/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

    Vasquez Tree Services is BBB Accredited.

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