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Business Profile

Pest Control Services

Natural State Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Pasha M

    Date: 11/26/2024

    Pasha M

    Date: 11/26/2024

    RUN!
    They take your money with false promises. Then when they cant deliver they will ask for more. They took thousands of dollars from us with false promises and we figure out their lack of honesty when it was too late. Dont fall for the same trick.
    Here is what happened:
    I called them and asked for their service to help us remove german roaches. They quoted us more than $700 but the guy promised me that they come over as much as needed until the issue is resolved. Hence why their service cost is double than others. Then I was asked immediately to pay right when I called them. I was a bit suspicious because usually they'll send you a bill but I went with it anyways.
    They stopped showing up after two services and sure enough the issue wasnt resolved completely after two treatments. When we reached out they sent us a quote for ANOTHER $700.
    Shocked we asked what was going on and then they told us your agreement was for only "30 days and for more services we need to pay another $700 if we want their service. Agreement that was sent us after we paid them and we never signed or agreed on.
    Calling them or emailing them was useless as well because they just keep sending us different quotes with those fake "I am sorry for confusion" frames. Because they exactly knew what they were doing.

    Natural State Pest Control

    Date: 11/27/2024

    Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. At Natural State Pest Control, we take client satisfaction very serious, and it’s clear we fell short in providing the level of service you expected and deserve.
    We want to assure you that resolving the German Roach issue is our priority, and we are committed to making this right. To address your concerns and rebuild your trust, we will:
    1. Revisit your property at no additional cost to resolve the issue fully.
    2. Conduct a thorough inspection and provide comprehensive treatment to ensure the German roach problem is resolved.
    3. Improve our communication and ensure clarity regarding service agreements moving forward.
    We deeply regret any miscommunication regarding the scope of our service and payment terms. We will be reviewing our processes internally to ensure that future clients have a clear understanding of all agreements before services are provided.
    Please contact us directly at 479-927-6350 so we can schedule your next service at a time that works best for you. Our goal is to ensure this issue is fully resolved and that you feel confident in our ability to deliver on our promises.
    Again, we apologize for the negative experience and appreciate your feedback. It helps us improve and continue to serve our clients better.
    Sincerely,
    Trent ***** Owner
    Natural State Pest Control

Natural State Pest Control is NOT a BBB Accredited Business.

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