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Business Profile

Abstracters

Izard County Abstract

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Izard County Abstract's headquarters and its corporate-owned locations. To view all corporate locations, see

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Izard County Abstract has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My parents sold a piece of land in Hardy, AR. The buyers asked to finance it and my parents agreed. The payments go through this company. They set up the payments so that the land can be repossessed after 3 back payments. The buyers have skipped right at 4 payments as of next week (December 1st)--that does not include the shorted payments. I contacted ****** just a few weeks ago after 3 missed payments to see what we can do. He said, if they make a payment in the past 60 days, no one can repo the land. The buyers made a payment--but not a full payment--it was $10 short this time--in October yet they are 3 payments behind. This company will let the buyers make a partial payment and refuse to repo the land for another 60 days. In 60 days, they can make another payment--no matter how small--and not have the land repossessed. I talked to ****** about this. He was rude and disgusting. He said, if my parents did not like the way they handled things, for them to get a lawyer. My parents are 75 years old. This land was supposed to be paid off in 3 years to my parents. At the rate the payments are being made, the land will take 10 years to be paid off and there's nothing this company will do. This seems like a very shady business practice and it hurts no one but my parents. ****** made it very clear, even if they make a $10 payment in the past 60 days, they will not repo the land. He was rude and horrible.

      Business Response

      Date: 12/13/2024

       

      *******I appreciate the opportunity to respond to your statement.  

      I understand your frustration with the process.  Our Agency, often times, feels the same frustration in our line of business.  Our leadership team would be glad to sit down with your parents and you to discuss what we can legally do to help your family resolve the situation you are in.  Our role in the transaction is to assist in administering the funds to the stakeholders and handle any clerical duties that are necessary.  Please feel free to reach out to the office and we will set up an appointment at your convenience.  

      In your service,

      ****** *******

      Customer Answer

      Date: 12/14/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because I understand there is nothing that you can do past what is already done. 



      Sincerely,



      ****** *******

    Izard County Abstract is NOT a BBB Accredited Business.

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