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Business Profile

Storage Units

Midway Value Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been at midway value storage for 4 years renting a 15x20 shed. The origanl care takers would fix any problem that accured when i would tell them. The owners are slum loards and live in california and act like ther inocent and want to resolve problems but when you tell them about a leak in my roof for the past 2 years all they do is get someone to band aid the problem instead of fixing it correctly! They charge for a fake insurance on my shed whicjh is against the law in Arkansas to do such and i have tried filing a claim with this so called ********* about the thousands and thousands of dolors i have in damage and it wont let me file a claim because there not registered with the company which shows me they are scamming extra money! I have contacted them about this and im not paying anouther dime until my leaks in my shed are fixed! I pay for dry storage not leaking roof storage. My lawer has all the pics and paperwork and if something is not done this will be going infront of a judge. People are moving out of this place fo the same reasons and the owners refuse to do anything about it. I have had enough of this and i have lost Cloths, Expensive Electronics, Expensive furniture and family airlooms because of the leak! I have mold growing on stuff that has been thrown in the garbe and there is black mold growing inside the shed as shown in the pics.

    Business Response

    Date: 10/21/2024

    Thank-You for helping us resolve this situation. We are waiting for this customer to respond to our request to allow us to inspect the unit he is renting. This will allow us to determine what the actual situation is and how to proceed forward. In the meantime, we have advised the customer to contact the tenant protection program that he is enrolled in as a renter at our facility. It is my understanding that they ( safe lease )  are also waiting for the customer to allow access to his unit in order to determine the validity of his claim. We look forward to resolving this to both parties satisfaction.

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