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Business Profile

Podiatrist

ARP Foot & Ankle Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

This profile includes complaints for ARP Foot & Ankle Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

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ARP Foot & Ankle Clinic has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The initial visit was an evaluation without remediation of any kind. The doctor evaluated my wife's foot issue and stated "I can't do anything at this time". There was an x-ray taken and a future date was given to perform the agreed upon treatment. The procedures outlined were performed satisfactorily upon the second visit. The problem was that a second copay for $145 was charged on the first and $150 on the second visit. The insurance company (**** *****) hasn't provided an explanation for the first charge and expressed confusion as to why it was charged and the amount. In goof faith I paid most of the bill BEFORE realizing the issue of the over charge. I've with held any further payment. The provider contends that I still owe them $65 and have sent it off to collections for processing. I tried to contact the provider and explain the issue, they have not demonstrated any desire to consider any position, save their own! I feel they owe me the $80 that I content I overpaid. I'm requesting impartial arbitration to remediate this issue.

      Business Response

      Date: 07/02/2024

      Please understand that this is a medical clinic and I feel this is inappropriate to be handled through the BBB. This is obviously not the patient and does not even give me the information to look at who the patient is. Most of the time when this kind of complaint is brought to our office, it is because the insurance has approved the treatment but applied this to a deductible or co-insurance which then has to be paid out of pocket by the patient and that is when it becomes a problem, as stated in this complaint that Mr. L**** paid it without a problem until realizing what it was for. These reimbursement amounts are not something we, as the physician come up with, they are set by the insurance. I'm sure when it was addressed through our clinic, the patient was made aware that sometimes the doctor will do these while he is discussing the "bigger picture" to make sure there is not a bigger problem to be dealt with while deciding the surgical procedure that needs to be done which in turn helped his wife, as stated in this by Mr. L**** in his complaint. I believe this has been handled and we were very happy to help Mr. L****'s wife with her painful problem.       

      Customer Answer

      Date: 07/10/2024



      Complaint: ********



      I am rejecting this response because:

      I called the Arp Clinic to speak to someone about their response to the statement that the  BBB wasn't the proper venue to use to complain.  I was unable to speak to - *** - but left a message.  I'm responding now to insure I reply to the message before the deadline.  I've also contacted the Debt collection agency - they stated that it was sent back for review that should take 14 days.  That was on the 14 of June.    I believe that a impartial mediator is required to come to a impartial evaluation of this issue.  A foot doctor's word should carry no more weight of truthfulness that mine!



      Sincerely,



      **** *****

    ARP Foot & Ankle Clinic is NOT a BBB Accredited Business.

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