Reviews

Review Details

• Review fromJon S

  Date: 06/21/2024

  1 star
  Advanced Pathology Solutions out of Little Rock, AR performed pathology services without clearing it with my health care Insurance provider and I have no out-of-network benefits for lab work. I don't think they should have performed the work without clearing it with insurance, but they claim they always do that after the fact. I received a big bill with them and there was very little negotiation. They are difficult to get a hold of, wait times are very long, and once you wait on hold for a certain amount of time, it asks for a call back number, but they never call you back. I called 4 times in March and April and asked for copies of the bills so I could appeal to the insurance company. It’s now the second half of June and I have still never received the bills. Doing the work before going through insurance and billing me after the fact feels like extortion. This is a terrible company to deal with.

• Review fromAndrew P

  Date: 05/18/2024

  1 star
  I called to pay my bill and was told that I could make payments each month as long as I had my balance paid off within 9 months. I asked to pay 50.00, they told me the credit card didn't go through and asked me my number again. I told them again and then they told me they had accidentally billed me twice but they would transfer me to the billing department to get it resolved. The billing department told me they would have the refund back the same day on the second charge. A few days later, my credit card wasn't showing a refund, not only that but the second charge was the full amount of my remaining balance. I called back and was told that they couldn't refund my second payment so they ended up charging me the entire bill for the first payment instead of what I was told and budgeted for with my monthly income.