Complaints

This profile includes complaints for Bayird Auto Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bayird Auto Group, Inc. has 10 locations, listed below.

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  Bayird Auto Group, Inc.

  6340 Highway 49 S Paragould, AR 72450-7414

  
• 

  Bayird Auto Group, Inc.

  3050 Stadium Blvd Jonesboro, AR 72404-7078

  
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  Bayird Dodge Chrysler Jeep Ram Of Dexter

  1660 W Business Us Highway 60 Dexter, MO 63841-2837

  
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  Bayird Auto Group, Inc.

  3362 Highway 62 E Mountain Home, AR 72653-6097

  
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  Bayird Auto Group, Inc.

  PO Box 488 Paragould, AR 72451-0488

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent a money wire in the amount of $20,742.39 on 10/4/24 for the purchase of a 2020 Yamaha G3 18 ft angler boat to Bayird RV Outdoor and Marine in Mountain Home, AR. Prior to picking the boat up on 10/8/24, we asked if all the paperwork was in order, and they said it was. When I picked up the boat, I was told that they did not have the title, and asked me to be patient with them for 2 - 3 weeks while they get it. Approximately 50 days have transpired, and we still do not have the title. We have been proactive in communicating with *** ********* the General Manager, in order to conclude this matter, but have been getting strung along with vacant promises. *** ******** tried to placate us on one of our last calls when we expressed our displeasure that he had not produced the title, as promised. He told us to use the boat and if pulled over by enforcement, to say the title was in process. We are in possession of a boat we paid for, but cannot use because we cannot get boat registration and stickers in order to take it out on the lake close to us. In addition, we are out of money on insurance while we continue to wait for the title. At this point in time, we are done with waiting for the title, and want to return the boat, which we have not been able to use, and get a full refund of our money.

  Business Response

  Date: 12/20/2024

  We have reached out to let customer know we have the title but have had no response.  

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting the run around on my Gap refund check. First she said my finance company was to issue the refund. I called the finance company they sent me to the gap department. The gap department said the sent the gap refund to Bayird on xx/xx/xxxx date and Bayird has still not issued my refund. First ***** was saying that they are not the one that issued it now she is supposed to be sending me one in the mail and I have YET to receive it. It’s been 4 months of trying to get my gap refund.

  Business Response

  Date: 11/02/2023

  The original refund was mailed to the customer address on file.  However the customer has moved and the resident threw the check away instead of forwarding to customer.  We learned of this and now have the new address and mailed another check to customers new address last week.  We apologize for the delay in receiving this refund.  I hope this explanation is sufficient but I’m happy to provide more communication as necessary.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my car towed to this dealership on April 4 with an unknown issue. They never called and gave us updates until my husband called on April 14 and the service department wanted $700 and some change to “diagnose” what’s wrong. Then, no phone calls until we called to check on things and no answers. We didn’t even know the car had been “starred” until my mother asked someone she knew who worked at the dealership and that lady told her. We never knew of this development until we reached out about it. We have called, visited, contacted corporate to no avail. We cannot get answers and they give us the runaround and say “we will get back with you”. I have four sons who are busy. I have a job. I have to borrow rides from people I know because this company cannot give answers and treat me terribly. I have HAD IT. How is this service department even open? Much less the dealership. I pay a car note, insurance, and satellite radio for a van that is sitting out in the back their dealership, exposed to the elements. I NEED ANSWERS!! Please help.

  Business Response

  Date: 07/20/2023

  We received this vehicle on a tow in with no appointment.  Our shop is backed up with work already with 2 technicians on staff, but tried to work in the van to be looked at by one of our technicians. The technician looking at it had a sudden and unexpected death in his family in Mexico and had to leave the country and will be gone for an undetermined amount of time as he has to help provide for his family down there leaving us with 1 technician to pick up all the work.  Because we have not charged any money on this deal to the customer, we called and advised to have the vehicle towed somewhere else that could get to it quicker. 

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Salem 29VBUD RV camper on July 23, 2022. VIN number *****************. I paid $1450.00 for a down payment via cash and another payment of $1500 to have an air conditioner installed. I financed through Bayird at Bank of America for $33679.00 A week after my camper was purchased and taken to a lot that I spent $2000.00 to put it on, everything went wrong with my camper. The slide out roof ripped the first time I slid it out, the shower flooded my bathroom, the first time I pulled a blind down in the bedroom it will no longer roll back up. After calling Bayird and taking my camper all the way back to them they have completely tore apart my slide out. They are saying that the slide out doesn't fit my camper that it was a manufacture problem. They refuse to fix it at this time because they state the manufacture won't pay them the amount it will take to fix it. The owner of Bayird ***** Bayird REFUSES to exchange my camper for a different one on his lot. Bayird will not give me any type of grace period even though my purchase was less than 2 months ago. My camper has been in there shop and out of my hands since right after I bought it, yet NOTHING has been fixed. Meanwhile I am paying monthly insurance, a monthly bank payment, a lot payment for where it was supposed to be sitting, and I am out my down payment for the camper, and the amount it costed me out of pocket to put in an air conditioner. All for a camper that has not been in my possession for weeks! No one from the manufacture will return my phone calls and the general manager ***** ********* at Bayird RV hung up on me today during my phone call to him. Bayird RV refuses to exchange my camper or compensate me for any of the money I am out on a daily basis for having this camper that I don't even have. I cannot express my frustration enough! The camper sitting on their lot that replaced the camper I purchased, has the exact same issues with the shower as the one I bought! This place should be shut down!

  Business Response

  Date: 09/23/2022

  To Whom it may concern, 

  We are working with the manufacture on getting the customers issues resolved.  Bayird cares about these issues and is currently working diligently with the manufacture to get all the customers complaints handled.  The Rv is covered under the manufactures warranty and will be covered at no charge to the customer.   Bayird will keep the customer updated frequently on the progress.  Bayird values all customers through all of our network of dealerships.  Bayird services Arkansas and Missouri and strives hard for customer satisfaction.   Bayird doesn't manufacture rvs we only sell and service them so we are at the mercy of the manufacture for parts and authorization to do the repair.   Forest River has had communication with the customer and they are also working diligently to take care of Mrs. ********.   

   Sincerely, 

  Bayird Rv Outdoor and Marine

  Customer Answer

  Date: 09/29/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have yet to receive a single phone call from Bayird RV since they have had my camper. The manufacture has NEVER called me regarding my camper. I have called several times trying to get information as to when it will be done and exactly what parts are needed to fix it. I have received the same information the last 3 weeks. Not a single project has been completed on my camper besides the rip in the seat for which Bayird did not even fix, a third party did. When I call, I get the same story or I get hung up on by the general manager because he doesn't want to take the time to talk to me and explain to me why I am not being compensated for their faults. I have asked for a camper to switch it out and their response was no, because they don't want the havoc of the paperwork. I have asked for a refund, they said no, that is not something they do. I have asked when it will be done, I have never gotten a response. Forest River has NEVER called me regarding my camper and when I call, I can never get a returned phone call. So for Bayird to say they are doing everything they can, is a flat out LIE. For Bayird to say they have been in contact with me, is a LIE. For Bayird to say Forest River has been in contact with me is a LIE. I can never get anyone to return my phone calls or tell me when I may have my lemon of a camper back. Now we are going on 3 months they have had my camper in their possession and the only answer I have gotten is they don't have the people/workers to fix it so there is no timeline as to when it will be done. By the time I get my camper back, my warranty will likely be up and *** the General Manager refused to add an extended warranty without it costing ME, OUT OF MY POCKET ONCE AGAIN, an extra couple of thousand dollars. I am so disappointed in Bayird RV. Something has got to be done!

  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 10/12/2022

  We are working diligently with Forest River to get this matter resolved.  Forest River is aware of the situation and is sending the parts to us as needed.  Forest River and myself (*** ******** General Manager) has also been in contact with the customer and giving weekly updates.  The customer has also been in our dealership multiple times and we have walked them to their camper to show the progress.  I did hang up on the customer's dad after I asked him multiple times to stop threatening and using foul language.  I have expressed to the customer that their camper is our top priority to get fixed and nothing seems to satisfy them.  We have a few parts needed to complete the job and as soon as we get them this unit will be complete for the customer to pick up.  Please email or call me with any questions.

   *** ********

  General Manager 

  Bayird RV Outdoor and Marine ************ **************@yahoo.com