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Business Profile

Roofing Contractors

Hometown Roofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was subcontracted by the company that I hired. The company I hired was **** ******** out of Hot Springs. I have already had ***** crew fix some of the issues that ******* crew did. This is a remodel project. I had purchased my new home last year and was supposed to move into the home before May of last year. Several things were not done or done incorrectly. I just had to pay a plumber 4500 to fix issues from United Construction only hooking up my toilet only under my house and not the washer/dryer, sinks or shower. I had no idea all the water was just emptying under my crawlspace till just recent. I also discovered that they didn't even put the barrier under the house as well. ***** crew and ***** were sent an invoice of what I had to pay along with more pictures under my house the plumber submitted to me. **** has offered to come demo the shower and re-do it as a way to help fix some of the issues. He has known for the beginning of how i have not been satisfied with the work that was done. **** ******** is with hometown roofing and remodeling and his number is ************. I have supporting documents that I paid the plumber and other workers but I have that on my phone, not the computer. I would like my plumber fees of 4500, and I do not know how much other repairs for under my house will be yet. I have blower trying to dry my crawl space so I can look at what other damages are including rotting wood from the continued water.

    Business Response

    Date: 01/31/2025

    Hometown Roofing believed this matter had been resolved, as *** ****** ********* informed **** ********* the company's owner, of her intention to notify the Better Business Bureau that the issue had been rectified and she was satisfied with the work performed. We returned to *** ************ residence and completed the work to her satisfaction. She expressed complete satisfaction with our work and, according to **** ********* apologized for filing the complaint. Regarding the plumbing, Hometown Roofing had no plumbing projects contracted with *** **********, and it is believed that she resolved the issues with the contracted plumber.

    Thank you, 
    F/B/O Hometown Roofing

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor stated on 6-23-2022 a price and 6 week maximum timeframe for project. I have paid contractor $110,000 in total. On 11-23-2022 I was told that if I did not provide another $15,000 check that he would not come back. I paid the Money. The contractor in question (**** ********) has not responded to me and I have not seen him or heard from him since. Work and supplies (mainly but not limited to windows) have not been provided and are estimated to be well over $30,000. There has been no explanation and has basically admitted to job abandonment.

    Business Response

    Date: 01/31/2025

    Hometown Roofing and *** *** ******* entered into a verbal agreement for work and cost at *** ****** **** *** ******** ** *****. As the project progressed, *** ******* opted to have additional work done, which was not part of the initial agreement. An inspection by the Arkansas Contractors Licensing Board revealed that Hometown Roofing completed the agreed-upon work. The Board cleared Hometown Roofing of any wrongdoing and determined they were not in violation of job abandonment. Hometown Roofing completed all work outlined in the initial agreement.

    Thank you, 
    F/B/O Hometown Roofing

Hometown Roofing is NOT a BBB Accredited Business.

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