Complaints

This profile includes complaints for Simmons Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Simmons Bank

  501 Main St Pine Bluff, AR 71601-4327

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  Simmons Bank

  2 Park St Athens, TN 37303-4279

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  Simmons Bank

  843 Highway 411 N Etowah, TN 37331-1913

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  Simmons Bank

  202 N. Kentucky Street Kingston, TN 37763

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  Simmons Bank

  21 Jefferson Avenue Oak Ridge, TN 37830

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was excited to get an account at simmons bank. They offer a one hundred percent mortgage, and they had a bonus for a new checking account to boot.
  
  The bonus for the new checking care app depended on a very high average daily balance, so I transferred over a lot of money from my ***** account in order to meet that requirement.
  
  And then I bought a car, so I had to transfer all of the money out for the down payment.
  
  Simmons decided that that was suspicious looking all of the deposits into the account and then back out to the same account.
  
  Which I can understand to a point, but after I explained it, I don't know why the lady kept going on and on, very loudly, embarrassing me in front of other customers.
  
  Repeating over and over, but you did it a lot.You transfer it back and forth ALOT.
  
  That was pretty terrible, but then to make it worse, Simmons closed my account. And I never received my $10 that I had in the account. It was supposed to come by mail.
  
  I have called, only to be hung up on or told that they will speak with whoever they need to and call me back, which never happens.

  Business Response

  Date: 06/06/2025

  Please allow this letter to serve as a response to the aforementioned complaint from ******** ******* (“*******”) received by Simmons Bank (“Simmons”) on May 21, 2025. (1) ******* asserts that she was humiliated by a Financial Center Manager (FCM) during a branch visit. (2) ******* also asserts that she has not received the remaining funds from an account closure initiated by Simmons.

  Simmons conducted additional research on this matter and determined the following:

  1. On May 7, 2025, ******* visited a Simmons branch location to discuss an account matter. We reviewed the video footage during *******’s branch visit and determined the FCM did not display any irate behavior towards ******* during the interaction. However, there was an opportunity for the FCM to discuss the matter in a private setting instead of the branch lobby. The associate has been coached to ensure this lapse does not occur again.
  2. On March 14, 2025, Simmons made the decision to close *******’s checking account as permitted by the Terms and Conditions of the account. Simmons mailed ******* an account closure letter dated March 17, 2025, and enclosed a Cashier’s Check in the amount of $10.00 for the remaining funds in the account. Pertaining to *******’s claim that she has been unable to obtain assistance in locating the cashier’s check, we reviewed the two phone calls that ******* initiated regarding this matter and found that no error occurred. One of the calls was disconnected after ******* was put hold while the agent researched her concern. It appears that *******, rather than Simmons, disconnected the call. On another call, ******* informed the associate that she would continue to look for the cashier’s check as it may have been misplaced.

  Our research determined that the cashier’s check was negotiated at ** ****** ***** ****. If ******* did not endorse the check, she should visit a local branch to file a forged endorsement claim. If reviewed and determined that forgery occurred, Simmons will issue a replacement check.

  We sincerely apologize for any inconvenience this has caused. If you have any additional questions, please do not hesitate to contact us.

  (Please see the attached response letter. Thanks.) 

• Initial Complaint

  Date:09/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two years ago ***** ***, Simmons Bank cashed a forged check through their overnight tellers box for $269. This check was sent through the mail to me ***** ******* where a customer of theirs rob my mailbox stole the check forged my name on the back of it and put it through her bank account at Simmons Bank. Simmons Bank last week told me the ******** **** that they had gotten the money back and they had sent the money back to the company that had issued me the check. They said that they would be happy to supply me with this information so that I could recoup the funds that they had illegally Distributed in the mail. all she did was send me a copy of the check that had been forged through their bank. They lied and said they sent the check back to ********* **** ********* **** told me they never received anything from Simmons Bank. They needed additional information to see if they sent it in a check format or if they wired the money Bank said that they would give me this information and once again they have failed to do this. They lied to me. They cashed a check illegally and didn’t not return the funds to me. I have three years by law to recoup this money and I want Simon’s bank to prove that they sent the money back to ********* **** With documentation so that I can forward this to ********* **** Simon‘s bank said that it was my fault for getting robbed. Simon‘s bank has an antiquated system where they put for checks through their ATMs at night time and this has become my problem they’ve lied to me. They’ve never tried to refund my money to me , I want documentation that they sent that money back to ********* **** .

  Business Response

  Date: 09/24/2024

  Please allow this letter to serve as a response to the aforementioned complaint from ***** ******* (*******) received by Simmons Bank (Simmons) on September 23, 2024. ******* asserts that she is a victim of identity theft/forgery.

  ******* previously filed a complaint with the Consumer Financial Protection Bureau (CFPB) about this matter. Enclosed is Simmons’ response letter to the CFPB dated August 8, 2022.

  If you have any additional questions, please do not hesitate to contact us.

  (Please see the attached response letter regarding *** ********* complaint.)

  Customer Answer

  Date: 09/26/2024

  
  
  Complaint: 22320127
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *******

  I have tried for 2 1/2 years to work with Simmons bank to simply return the 290 semi dollars that they put through their ATM. They have refused to work with me at all, but I just read from the response to you is nothing they have offered me nothing. They have not offered to send me the copies of the monies that they said they paid back to ********* **** ********* **** says that they never got a payment from Simmons bank so I’m the one who the check was stolen from from the US mail taken to Simmons Bank Simmons Bank cashed it through their ATM machine and I’m the ones standing there with my pockets inside out Simmons is offering nothing. They should simply cut a check for $297 or $69 269. I can’t remember the exact amount this second , I don’t know why they’re being so obstinate about a mistake that they made bank in the country has an open ATM for third-party checks because I have checked. I checked 2 1/2 years ago no bank has an antiquated ATM system we can come through and get cashed. This should not be my problem , I do not accept Simmons. Nothing answer. I will continue to never forget and when I can remind everyone that Simmons bank literally you can go and can put checks through and they will cash them. They said they sent the money back to ********* **** so it would be so easy for them just to give me documentation of that transaction but as you see, they are not offering that to me , no I do not accept what they say because what they say is nothing just like they’ve said to me for the past 2 1/2 years they have to follow the law. They have to provide me with documentation if they paid that cash back to ********* **** to provide me with that documentation which they have refused , thank you ***** *******

  Business Response

  Date: 10/08/2024

  To Whom It May Concern:

  Please allow this letter to serve as a response to the aforementioned complaint from ***** ******* (*******) received by Simmons Bank (Simmons) on September 23, 2024. ******* rejected Simmons’ previous response dated September 24, 2024.

  Simmons has no record of a dispute filed by or fraud case involving *******. Because she is not a Simmons customer, we’re unable to complete any additional research on this matter.  ******* will need to provide more details, such as the suspect customer’s name, before we can proceed further.

  If you have any additional questions, please do not hesitate to contact us.

   

  (see attached document)