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Business Profile

Formal Wear

She Said Yes Bridal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Formal Wear.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Debra M

    Date: 07/09/2024

    Debra M

    Date: 07/09/2024

    We just had a huge wedding in which we rented 16 Michael Kors tuxes from this shop of which only 3 fit right in the beginning! The other 13 had to make numerous calls, email, trips etc to exchange pieces that eventually most fit but 3 guys did not! 2 hours before the ceremony we still had people trying to get exchanged pieces to get by! I have contacted the owner and she is willing to do nothing to compensate us in any way! We spent 5k with them to have more stress than you can imagine! HORRIBLE EXPERIENCE WITH THIS STORE!

    She Said Yes Bridal

    Date: 07/10/2024

    Hi
    Debra,



    Thank
    you for reaching out to us earlier this week. During our conversation, one of
    our store owners provided you with her information to better understand and
    address your concerns in detail. Please feel free to contact us directly to
    discuss further.



    We
    want to clarify a few points raised in your online reviews:



    1. 
    Standard Rental Procedure:  Rental tuxedo sizing is standard and not
    customized due to the nature of a tuxedo rental. Sleeve length and pant lengths
    are hemmed according to the measurements provided. Rental items are guaranteed
    to arrive by the Wednesday of the event week. Minor alterations are included in
    the price and are normally needed. After the minor alterations, the client
    needs to pick up the tuxedo from tailoring.



    2. 
    Measurements: Only three party members were measured in our store. The others
    provided their measurements remotely, and we ordered tuxedos based on the
    information we received. For those who needed replacements, we promptly
    addressed their needs. To our understanding, everyone in the wedding party had
    wearable items on the day of the wedding.



    3. 
    Tuxedo Pickup: One groomsman opted to pick up his tuxedo on the day of the
    wedding due to a personal matter and accidentally left his tie at our store. We
    delivered it directly to the venue.



    4.
    Refund Request: While we were unable to fulfill your request for a refund due
    to the costs incurred for replacements and expedited shipping, we remain
    committed to resolving any outstanding issues. Please email us the names of the
    individuals and the specific concerns that were not resolved, so we can explore
    further.



    As a
    small, family-owned business, your satisfaction is our priority. We look
    forward to resolving this matter.

She Said Yes Bridal is NOT a BBB Accredited Business.

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