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Business Profile

Siding Contractors

Royal Home Improvement

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    This company does business in Arkansas, Texas, Louisiana, Oklahoma, Kansas, Missouri, Illinois, Kentucky, Tennessee, Georgia, Alabama and Mississippi. The complaints summarized in this report are from consumers throughout those 12 states.

Complaints

This profile includes complaints for Royal Home Improvement's headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Home Improvement has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/28/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My contract was for a patio door and 2 front doors. Paid down payment of $1400 in July 2023. Was informed it would be 4 weeks for the doors to be in and installed. Called multiple times after the 4 week time frame. They ensured me they would be out soon. A technician finally showed up Sept 20, 2023. The patio door was installed. He would need to return to complete the external framing of the door. He has never returned. I have called the company multiple times since then to only get the run around of when they would return. It is now November 24, 2023 and no one has called back or come to complete the patio door. This has been very frustrating. I just want the patio door completed. And to cancel the other front doors that they NEVER installed.

      Business Response

      Date: 12/08/2023

      We have met with the homeowner and have completed the work to their satisfaction. 

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2022 all windows were replaced but this company, 2 of those windows had cracks. After months of them telling me they were coming to replace them I final filed a complaint with BBB and they called right away but when they showed up only 1 window was replaced. Now I’ve been going back and forth with them for months and the second still hasn’t been replaced. So I just want the cracked window replaced and pretty upset that I have to file ANOTHER complaint to get it done. It’s been almost a year since my windows were installed!

      Business Response

      Date: 03/29/2023

      Our service team completed this repair on 3/23/23. The customer signed a repair order on that date after the work was completed. After receiving this complaint today, we contacted the customer to see if there were additional items in need of service. There are none. This appears to be a redundant complaint on an item closed by completion of the requested repair. 

    • Initial Complaint

      Date:02/06/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *******

      Business Response

      Date: 02/16/2023

      Our service technicians are scheduled to make a site visit in the next week. We fully anticipate resolving the issue. 

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 15, 2022 Windows were ordered. I was told that the windows came in 2 months ago and have been told 3 times over that time that they would be scheduled the next week. I would like to get the windows installed as soon as possible. No one calls me back to give me an update, let alone a date for installation.

      Business Response

      Date: 12/12/2022

      We are working through projects in date order and anticipate being on site with this project prior to year end. 

    Royal Home Improvement is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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