We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • MARTY S

    Date: 04/10/2024

    I have been shipping with UPS for over 30 years. I am a satisfied customer normally. I went to the "UPS Store" which turns out to be a franchise. I issued "call tags" for a shipment that UPS neglected and ultimately broke. I had no interests in filing a damage claim due to value of the shipments. I was doing due diligence to my customer and sent UPS back after the errant packages. I was charged over $300.00 to have the boxes returned. I did not argue, for the fact they told me the boxes were oversized. I had no idea how the customer boxed them for return so I didn't argue. When they arrived, I began to question the store manager. Immediately she began to raise her voice in front myself, her employees and other customers. I was loudly and openly accused of "not being a gentleman" and to told to leave! At no time did I offer resistance or raise my voice. All I wanted was an explanation. I never requested a refund, I simply wanted to educate myself on how I could not have this happen again. The owner/manager is oriental and became even more offensive when I asked her to lower her voice and reminded her that I was the customer. She became hard to understand became completely irate, defensive and abusive. She stated she was "not part of UPS, this was her store and her rules"? Her employees quietly asked me to not tell her that they had spoken to me about the charges being extremely high and I stated I wouldn't. I didn't understand that statement until she unleashed her fury on me. This business is an embarrassment to my city and my community. UPS should have better policing programs for their franchised owners. This ordeal was disrespectful for me and everyone else present in that store.

The UPS Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.