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Business Profile

Pest Control Services

Merritt Termite & Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 21, 2024, I received invoice **** from Merritt's company. We were out of the country for 45 days, so I paid for the termite inspection, thinking he had already completed it and would email the results. On our return home, I began contacting Merritt to either schedule the inspection, or send me the inspection report, or refund my money if he's unable to do the work. He doesn't return any calls or texts.

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When we purchased our home in 2016, they used Merritt Termite and Pest Control to do the inspection. We got a call at the end of the contract year to set up another yearly inspection. We scheduled the appt. Mr Merritt came out and did the inspection and was paid that same day. In 2017, 2018, 2019, and 2020, Mr Merritt or his would come and do the inspection and was paid that day and a receipt received. In 2021, we received a computer message from “square up” regarding an appt needing to be set up with Merritt Termite and Pest Control. It requested you schedule an appt, and we did. The appt was for 11-11-21 at 11:00. I received a message saying it had been accepted. I had not received anything from Mr Merritt regarding a change in the way he did business, but went ahead and scheduled an appt. I had retired so I sat in the backyard waiting on Mr Merritt to arrive on 11-11-22 at 11:00. He did not show up. We received another request saying WE had missed our appt on 11-11 and to schedule another appt. I went ahead and requested an appt for 12-1-22. I got a message saying it would be sent to Mr Merritt for approval. We never heard anything else. I tried numerous times to call and get in touch with Mr Merritt. I was unable to do so. His answering machine said to leave a message but it was full. I was unable to leave a message on either the business phone or his cell phone. That was in November and December of 2021. Last week I received a statement from Mr Merritt showing I owed for a yearly termite inspection charge of 125.00 plus a 35.00 late fee. We are home all the time. I checked and no one has been under the house in nearly 2 years. I do not feel that we owe this bill. I don't mind paying a bill for services received but won’t pay If services are not delivered. I looked back in the square up message I got and it now shows “undelivered” in red letters. I was very satisfied with them before this. I don’t understand what happened. I won’t pay for services not received.

Merritt Termite & Pest Control is NOT a BBB Accredited Business.

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