Complaints

This profile includes complaints for First Security Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Security Bank has 10 locations, listed below.

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  First Security Bank

  314 N Spring St Searcy, AR 72143-7703

• 

  First Security Bank

  20697 Interstate 30 S Bryant, AR 72022-8021

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  First Security Bank

  1801 W Dewitt Henry Dr Beebe, AR 72012-2026

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  First Security Bank

  PO Box 1009 Searcy, AR 72145-1009

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  First Security Bank

  2300 S Walton Blvd Bentonville, AR 72712-7944

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3 2024 my checking account was hacked by someone who said they were a supervisor and worked at cash app. I am a 65 year old veteran who was being seen at the Little Rock VA that day,I was hungry and had no cash me and remembered I had $113. 00 in my cash app account and a cash app card in,which I had never used before,so I called the number on the card did I have to activate the card. This guy told me there was no money in my cash app account and then said he was going to have to move $500.00 out my checking account to my card and I thoroughly told him. not to do that, and while I'm trying to get him to stop I'm looking at my bank balance fall. Then he took$1,000, $1,000,$2,000
  $1,000,$1,000. Then on the 4th of July he took another$1,000, the whole while trying to explain to me that he was trying to put my money back in my account. I never heard anything from First Security Bank about what was going on until later the evening when I called them and told them what was going on. They put it under investigation and offered me a $2500 payment and said but it their findings show it was my fault or had something to do with it I had to pay the money back to them.So it seems they think I was part of a money scheme in which I was not.So they took my remaining money out my account and closed it and told me I had to find another bank, and said I owed them $2500 in which I was threatened into paying it back thru the mail. I had been a member of that bank for at least 7 years never a hot check,returned check or anything I had a savings and checking account with them. I lost $6500 thru a scammer

  Business Response

  Date: 11/05/2024

  Good afternoon,
  
  I am writing on behalf of
  First Security Bank “the Bank” in response to a complaint filed by Burl
  Copeland.
  
  *** ******** notified the
  Bank of the charges he wished to dispute on 7/5/24.
  
  A letter was mailed to him on
  7/8/24 to inform him that the investigation had been initiated, and a
  provisional credit of $2,500.00 was issued to him for the two remaining
  transactions.  The letter also stated that the provisional credit will be
  reversed if the Bank found that no error occurred.  The Bank concluded its
  investigation and determined that no error occurred.  Copies of merchant
  documents were mailed to *** ******** along with the investigation conclusion
  letters on 7/26/24 and 8/7/24. The conclusion letters also stated that *** ******** would need to resolve the case directly with the merchant, and that
  the provisional credit provided to him was revoked.
  
  His account was sent to
  collections and charged-off.  Letters were mailed to him requesting
  payment on this balance on 8/9/24 and 9/9/24.
  
  The balance has been paid in
  full, concluding *** ********’s relationship with the Bank.
  
  Please contact me if you need
  further information or if I can be of any assistance in resolving this matter.
  
  
  Best Regards,

  **** *******