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Business Profile

Physical Therapist

Searcy Physical Therapy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to Searcy Physical Therapy by my Dr. When they called to schedule my appointment I asked what the charge was going to be, before I ever went in. she asked me for my insurance information and told me they would get it ran thru insurance before my first appointment so that I would know. When they called to confirm the appointment I asked again about the charges. She told me that she didn't know as of yet. So when I went to my first appointment 3/4/24 I asked before we did anything, She told me we were good, I didn't owe anything. I told her I couldn't afford a big bill. And that if it was going to cost a bunch or my insurance wasn't going to pay I just wouldn't have the therapy. She said everything was good. I had a second appointment, I asked before my appointment what my part was going to be. She told me again that we were good and that I didn't owe anything. I said are you sure? She assured me I didn't owe anything. Fast forward to around the first of June and I get a bill from them for $295.42. I called them and asked about the bill, The receptionist tells me it looks like they didn't run it thru insurance and she would check on it, 3 weeks later someone else calls me and tells me that in fact it was ran thru insurance, That the insurance adjusted what they would pay and that I was responsible for the amount charged until my deductible was met. I feel like this is a misrepresentation of their company to just run up charges for a patient that can't necessarily afford it. Had I not stopped my appointments there is no telling what I would owe them before I finally got a bill from them.

    Business Response

    Date: 07/08/2024

    This matter has been handled with patron directly.  Thank you for notifying us of their concerns.

    Customer Answer

    Date: 07/09/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

Searcy Physical Therapy is NOT a BBB Accredited Business.

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