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Business Profile

Floor Materials

Southern Interiors

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Catherine D

    Date: 01/16/2023

    I contracted Southern Interiors to replace 600 sq ft of carpeting with Engineered Hardwood at a cost of $10,300. There were problems from the beginning: there was no follow-up, there was staff “turnover”, time frames continued to change, and nothing that was promised (other than the material itself) was delivered. I went above and beyond what was asked of me by clearing each room of everything but the large pieces or furniture. The job took twice as long as promised. The workmen did nothing to protect my existing floors from their wet feet and did nothing to protect my furniture, mattresses, and box springs from the dust. Glue was tracked everywhere and never cleaned up by the workmen – I have 94 pictures of glue spots that I had to clean. The new flooring was never vacuumed or dry mopped. They broke my dresser mirror although I had suggested that they remove it prior to moving the dresser. The workmen treated my home as a “new build” job site rather than a house that people were living in. Five minutes after the workmen left, Donna H. arrived, without talking to me first, to collect payment since the job was “completed”. When told that I wasn’t prepared to pay at that time, she became belligerent. I felt like I was being bullied. When I told her that I could not recommend her company to anyone I knew, she said she was “sorry to hear that.” She never apologized for my disappointment in her company’s performance. Based on my recent conversations with other companies, it seems that with SI's expansion beyond flooring and blinds, my experience is the norm, although reviews don’t reflect it.
    When I paid the balance due of $2,573 (less $257 for my work), I included 3 pages of job issues and over 100 photos. They cashed the check the day after it was received. I waited two weeks for them to contact me. When they didn’t, I posted online reviews. It was only then that they tried to contact me because they felt my review was too “harsh”. I felt no need to respond.

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