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Business Profile

Online Retailer

Nexus Resale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First they said I had 48 hrs to pay for my stuff. I got there before 4and they wouldn’t let us in. Then they said it was too late and took my stuff. My first order I paid for on the 2nd and I’ve been hounding them about this order and now I see they refunded my money but I want my order. They will not answer any phone calls and they have never answered one of my emails.This order was a birthday present for my sister her birthday is on the 9th . Can you please help with this. I was hacked so I did recently change my number and email. I have still been sending emails letting them know I want my stuff and to send me a invoice to pick it up. I have even went down there in person and they said they would send me a email and I would have to check a box saying I was coming to pick up. My big complaint is not only their procedures but refusing to answer any phone calls because of all the complaints about their procedures. Please look into this and see if I can get my stuff. Thank you ***** ******

    Business Response

    Date: 05/12/2023

    After an auction closes, all cards registered are ran for the won lots. If the customer's card fails the transaction, the customer automatically receives an invoice to their email, which the customer must pay within 48 hours of the auction's closing to keep their winnings. Any invoice not paid after 48 hours of an auction's closing will result in the forfeiture of items won. All invoices must be paid online, as we do not accept cash payments. Since the above customer did not pay off of the invoice for her items, we unfortunately had to forfeit her winnings to allow other customers to bid on the items. The customer communicated with us via text-line about paying and picking up the items, to which we responded with our regulations within the 48 hour time frame. The customer then came to the warehouse the next day and tried to pay cash for the products, which we couldn't accept as an authorized payment of the products.

  • Initial Complaint

    Date:03/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I am rejecting this response because: my items were not ready to schedule a pickup time in the 5-7 day window after the close of the auction.  When I finally got my email to schedule a pickup time there were no available spots for pickup, so I could not pick a date or time.  So, I called and the lady offered Saturday pickup to me. I reject the response because it is nothing but lies.  I have been refunded my money through my credit card company.  So I have achieved what I intended.  It's odd that you no longer do auctions under the name Nexus Resale.




    Sincerely,



    **** ****

    email from Nexus Resale reminding me I had won 3 items. On 03/11/23, I showed up at the Nexus Resale office to pickup my items. No one was there, so I called customer service 27 times with no answer. Then an off duty worker informed me no one was there for picking up items. After waiting 90 minutes, and a 3 hour drive there I left and drove 3 more hours to get home.

    Business Response

    Date: 05/12/2023

    Dear customer,

    As of January 2023, we do not offer Saturday pick ups, which is why you were unable to obtain your items on 3/8/23.After an auction closes, as described in each of our "Auction Descriptions," "Shipping/Pick Up" information, and "Auction Notices" that all lots are ready to schedule a pick up between 5 to 7 business days. The scheduling appointment email is the only way to pick up items once they are ready for pick up. Our warehouse team then picks each of the won lots the day before the scheduled appointment. I apologize for the confusion. The customer submitted a chargeback on the 2/20/23 transaction, so now it will go through the proper bank channels to refund the buyer. 

    Business Response

    Date: 05/19/2023

    Dear customer,

    Thank you for your response. We hold firm to what we have written is true. However, please know that we hold no ill will regarding this matter and are satisfied with your outcome. 

Nexus Resale is NOT a BBB Accredited Business.

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