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Business Profile

Furniture Stores

Big Red'zzz Furniture and Mattress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Big Red'zzz Furniture and Mattress's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Red'zzz Furniture and Mattress has 3 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 29th of this year I signed a contract with Big Redzzz (through *****) to purchase a sectional. I was told it would take 2 weeks. After the two weeks I called and they said the following Friday. After this I could not get anyone to return my calls, I have been blocked on social media, and when I went to the store the associate said he could not get a hold of the owner. I am still paying for merchandise I never received because they refuse to approve the cancellation.

    • Initial Complaint

      Date:03/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had placed an order for a couch at the beginning of February, and here is is almost April without a couch. We had paid for the couch almost entirely and every week we are told "we didn't receive it this week, it'll be next week before it'll be delivered". We are constantly having promises made about when the couch will be in our possession, and every time I fall to check up on it it's always another excuse about why it isn't in our possession. They avoid our phone calls and state it's because of an issue with their phones. Now it's seeming to be difficult in getting a refund on our money.

    Big Red'zzz Furniture and Mattress is NOT a BBB Accredited Business.

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