Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 9th 2025 my husband and I ordered a dining room set online that advertised 4 chairs, a bench, and a table at a price that was listed on their website for $249.99. After placing the order the total came up to $273.74. Before purchasing said product my husband called the store to inquire to make sure the ad was correct, that the product was in stock, and if we could proceed with said order online. We were told that we could and once we do to call back and let them know, so they can take a look at it on their end. We did that and they said we had to come in to pay for delivery and assembly. We told them we could come in that following Tuesday, but then the next day we get a text from the same person saying that unfortunately the item is out of stock and they would not be getting it back in. On top of that we were told there was an error on their website and gave us options for another dining set. None included a bench like what we initially ordered. At that point we asked if they could waive the delivery and assembly fees for the trouble. We were told they would do that and honor the original price. At that point we chose another dining set from the options given. Afterwards we heard nothing from them about the delivery except only when we contacted them. They told us delivery would be 5/16/2025 between 3 and 5 pm. We haven’t heard anything from them and had to call them due to them still not delivering only to find out their truck supposedly broke down. Delivery was rescheduled for the following day which is today between 5 and 7 pm except for guess what? Still no delivery. My husband called and was told it would be delivered 9 pm and guess what? It’s after 9 pm and still no delivery even was told they’d call 30 minutes to an hour before delivery yet haven’t received a phone call. They told him they could deliver it at 9 or he could get it delivered tomorrow at noon and he said he wanted it as soon as possible, but they have yet to show up.
Business Response
Date: 05/19/2025
Hello!
Please know we apologize for the delay in delivery. Unfortunately, the delivery truck from the manufacturer broke down and caused setbacks for our local team.
My system shows that the merchandise was delivered and setup Sunday, 5-18-2025.
Please let us know if we can help in any other manner.
Thank you,
****** *****
Furnishings 4 Less
Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 1 went inside bought a mattress and boxspring set a delivery date and time and the time and day of delivery I got a phone call telling me they didn't have what I bought anymore that just would have to wait another day the next day they never came with my purchase called they told me someone would call me back it's been hours no call no show they took my money and I don't know where my stuff is????Business Response
Date: 12/30/2024
Hello,
My system shows that the customer was upgraded to a better mattress and was delivered.
Can I confirm that this dispute has been resolved?
Thank you,
****** *****
Initial Complaint
Date:09/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 2, 2024 I purchased a leather loveseat from Furnishings4Less. August 16, 2024 I went to the store and told salesperson (male) that there is a defect in the construction of the arm rest on the sofa. He asked me to send him a photo to his cell phone. I sent him the photo and he responded "that picture is perfect. Thank you so much." On August 19, 2024 I had not heard anything, so I texted the salesperson to ask if I would be getting a replacement since there is a warrant on the workmanship. He said he would check with store owner/manager for an update. I did not hear anything from the store so I called again on August 21, 2024. I was again told they would check and give me a call. they never called. They sent two men to my home to inspect the loveseat and take video or photo. They backed into my driveway as tho they were going to make a delivery. I asked the men if the had brought a replacement. I was told they had not. I called the store after the men had left and told the person the men had come and gone and that i had even offered the use of a flashlight so they could see the defect better. I called again August 22, and again August 28th, 2024. The last time I called I told them that after the men they sent had left, we turned the loveseat facing the wall, covered it and have not used it since. I purchased this piece of furniture for my son, who is an Army Veteran with Parkinsons. He has been having pain in his hip. I thought maybe the worn out chair he was sitting in was possibly causing the pain, so I purchased the loveseat for him. He is using the worn out chair again, until this issue is resolved.Business Response
Date: 09/03/2024
Hello,
I spoke with this customer myself regarding the loveseat. I assured her that this matter is going to be taken care of.
Our team was sent out for an onsite inspection and more detailed photos for the manufacturer.
As I told the customer, these loveseats are built to order by the manufacturer. The replacement can take up to 8 weeks to arrive.
At this point, we ask for patience as we wait for the replacement to arrive.
Thank you,
****** *****
Business Response
Date: 10/25/2024
Sandra’s loveseat arrived and has been exchanged.She should be taken care of.Thank you,Thomas C.Furnishings 4 LessCustomer Answer
Date: 10/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:01/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8 February 2022 I placed an order in the amount of $2,358.99 for a Ridgemont Cherry Bedroom Set and King Bamboo Mattress for Ms. ******** *******. The order number on file is #*****. Upon delivery of the bedroom set from Furishings4Less there were damages made to the walls, a subpar bedroom set setup, and a broken mirror. F4L told me that they would refund me for the broken mirror and setup fee but I was only refunded for the setup fee in the amount of $149.00 and inquired about receiving a replacement mirror. I am active duty military so shortly after I reported these issues to F4L I deployed and wasn’t in contact with F4L which explains the gaps in email traffic attached but I did tell them to contact Ms. ******* directly to settle the case. Upon my redeployment it was discovered that there had been no action to get a replacement mirror sent to Ms. *******. I have spoken with multiple representatives, sent follow up emails, and still have not received assistance to resolve this issue with a replacement mirror as this is what the company committed to me that I would receive and have not. The last I was told is that the pictures were received and my email so they can get the replacement mirror shipped and yet I still have not received any correspondence from F4L. I’ve tried calling again last month and also sent another follow up email this month and still no response.Customer Answer
Date: 03/11/2023
Complaint: ********
I am rejecting this response because: The response says they have taken care of this customer but I am not sure what that means. I have not received a call or email correspondence in regards to this matter being resolved and whether or not another mirror has been or will be shipped.
Sincerely,
********* *****Business Response
Date: 03/25/2023
Hello,
This issue has been resolved directly with the customer. The replacement mirror shows delivered via UPS tracking information and the inside delivery and setup refund was issued.
Since filing the complaint, this customer has not reached back out to our confirmation emails.
Please let us know if we need to do anything else.
Thank you,
****** *****
Furnishings 4 Less
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