Complaints

This profile includes complaints for Turpin Funeral Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Turpin Funeral Home

  1107 W 22nd St Stuttgart, AR 72160-6405

• 

  Turpin Funeral Home

  PO Box 1065 Stuttgart, AR 72160-1010

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom passed last year and been trying to get a stone on her burial place. She was cremated and wanted to be buried between her parents. My sister called the funeral home about getting the grave marker printed up and during that phone call ***** asked my Sister “ Do you have your mom‘s ashes, right?” She told her we have just a few as we asked for the remainder of the ashes were to go out to the cemetery now after several phone calls attempting to find out where are the ashes? My sister has called several times. She has been hung up on, talk to rudely. So then, my nephew has tried to call. He spoke with a man named ****, and he told my nephew that he’s going to check the cemetery and the crematorium for the ashes. The caretaker at the cemetery never received the ashes, and the ashes left the crematorium to go to Turpin, I have asked and my sister has asked for us to look at records to see what happened with her ashes and we are hitting Brick wall after brick wall. I have just tried to contact a lawyer to see if we can get some answers.

  Business Response

  Date: 06/19/2024

  Turpin
  Funeral Home
  
  1107 W. 22nd.
  St.
  Stuttgart, Ark.
  72160
  ************
  ************ *****
  June 12,
  2024
  
  
  
  Better
  Business Bureau
  17711
  Cantrell Rd.
  Little
  Rock, AR 72223
  
  RE:    Clarification on the matter on the displacement of the ashes of
  ****** ******
  
  To Whom
  It May Concern:
  
  It
  was brought to the attention of Turpin Funeral Home staff that the family of
  ****** ****** is concerned about the location of her cremated remains. *** ****** passed away on May 21, 2023, at ******* ************* ****. She was
  transported from ******* to ******** ******* ********* and was cremated on May
  22, 2023. After the cremation process, **** ****** transported the cremated
  remains of *** ****** from ******** ******* ********* back to Turpin Funeral
  Home.
  It
  was the wishes of *** ****** to have her family pick up her cremated remains
  and conduct a memorial service, (which was conducted at ***** ******* ****** on
  May 26, 2023, then have the remains returned for burial in ***** **** ******** in her parents’ burial plots. All of this was planned by *** ******.
  The
  cremated remains were never returned to the funeral home after the memorial
  service. The family of *** ****** has some of the cremated remains in a plastic
  bag that Turpin was instructed to remove from *** ******'s ashes because they
  were going to use them for mementoes. Obviously, the ashes were released to the
  family, or they wouldn't have any at all. *** ***** ******, who is the
  caretaker of the cemetery, has no indication that *** ****** was buried in the
  cemetery. In order for any burial to take place, he would have been contacted
  by the funeral home and he would have marked the grave and notated this event
  in his cemetery ledger. There is no record of this event.
  We
  have been contacted by a nephew, *******, a daughter, ******, and a daughter,
  ********. When talking to *******, he sent a picture of the cremated remains
  that the family was given for the mementos. **** sent back a picture of the
  container the cremated remains would be in and stated that the cremated remains
  were not at Turpin Funeral Home.
  ******
  then contacted **** who told her the same thing that he relayed to *******. The
  ashes were never returned to Turpin after the memorial service.
  Then
  it was stated that the ashes were not given to them, but when the programs for
  the service were printed at the funeral home, the cremated remains were
  released to the family for the memorial service and never brought back to
  Turpin. In fact, ****** didn't even know that was supposed to happen because
  when **** told her of *** ******'s wishes and that ******* had sent those
  instructions to ****, she stated she never saw those wishes which her mother
  signed. 
  To
  sum things up, the cremated remains of **. ****** ****** were never returned to
  Turpin for burial. There were some delays in response to family members due to
  other business matters and services, but they were never "hung up" on
  or treated badly in any way.
  Our
  question is, why is this just now being brought up after a year?
  
  
  
  
  **** ** ******
  President
  Turpin
  Funeral Home