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Business Profile

Used Auto Parts

Pickers Self Service Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date accured: 7/17/2024
    Amount Paid For Motor : $367.40
    Amount for gas both trips : $100
    Amount for Mechanic taking out Motor:$200
    All a waste of my money
    Well before I went to Pickers Texarkana I call them and ask them do they have a motor for a '05 mustang 4.0 V6 they said sure come on down so I gather up the money in enough to pull the motor out for my mechanic and enough to pay for the motor which was $367.40 for the motor and then a $200 for my mechanic to pull the motor out when we got there I asked him again you sure the motor fits that he said yes I'm a mechanic and it shows up in the computer and it says it fits so I said okay we went out to start work on getting the motor out and I paid him up front to pull out the motor and got the motor out well before I got the motor out I asked him again twice you sure the motor fits he replied with the same reply I guess I'm a mechanic yes it fits it's in the computer it says it fits yes so I went ahead and Tuck the motor and load it up and paid for it and got back home and took the motor out the truck try to put the motor in my car my mechanic said it didn't fit so I called them took the motor back and they said I have 3 months to renew for the motor until they find another one but I said I've already paid him for this motor that we've taken out in Broome way back to Mount Pleasant from Texarkana which is a pretty good long ways away paid for gas which was another $50 and another $50 to take it back up there and he said I couldn't get a refund I said you told me this motor fixed why can I get a refund it's not not like the motor works anything but it does have a year warranty on the motor and I don't see why I would have to go next month actually to renew the motor policy until they find another one if I have a whole year warranty I think that they should just give me my money back because they gave me the wrong motor it doesn't fit in my car I already paid a mechanic $200 before the job try in get this money back

Pickers Self Service Auto Parts is NOT a BBB Accredited Business.

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