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Business Profile

Web Design

Dingo Webworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account (*************) was deactivated for calling out a member of support, ****** ****** (0x90) for refusing to provide assistance with a problem me and several other users have been having. I told him to stop telling people we are using the service incorrectly when we have each read the guide he provided and verified we are doing everything correctly! I further exclaimed since he wasn’t going to do anything to help, people should use other services instead since we are paying for a product that is not fully functional. My account was then wrongfully deactivated and the entire support thread was deleted. This course of action is unacceptable, unprofessional and down right childish of him. I demand the reactivation of my account and restoration of services I paid for or a refund for the price of a lifetime membership!

    Business Response

    Date: 10/02/2023

    The first correspondence I received regarding Mr. ****** was a complaint filed with the AG office which I received via email on September 29, 2023. Upon receiving the complaint, Mr. ****** was issued an immediate and full refund of his original purchase as he requested. It is unknown as to why no correspondence was received directly by Mr. ******, perhaps our strict spam filtering rules in place to prevent our staff from the type of language used by Mr. ****** in a public posting on our website, which is quite often read by under age children, that ultimately led to his account being suspended. Regardless, I consider this complaint to now be fully resolved. Please see the attached image for proof of the refund sent to Mr. ******.

    Sincerely,

    ***** *******

    Customer Answer

    Date: 10/03/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Further, the statement of my first correspondence being a complaint with the AG is false. I attempted twice to contact the business by email which went not responded to both times. Subsequently, this complaint as well as the one with the AG was made. As for any harsh language filters the business claims to have in place, these would not effect the receipt of any email correspondence sent by me to the email address I was directed to contact. I find it ironic that my emails were apparently never received but the complaints made to the BBB and AG seemed to have have no problem making their was to the business, especially since I provided the same email address to both entities. I find the business’s response as nothing more than a sad attempt to pass blame and avoid taking any responsibility for the unprofessional and outright unacceptable behavior of their employees.

    Sincerely,

    ******* ******

Dingo Webworks is NOT a BBB Accredited Business.

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