We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Technical Services & Installation, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Technical Services & Installation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Technical Services & Installation, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid ******* ******( With TSI) on 11/25/2022 for unit and materials to get started total of $8,985.00 Then 11/26/2022 Paid $2,300.00 for more parts and taxes. Started bringing some parts and materials to the house. Said it would be a week for Unit to get in. Took our mini splits down that currently were not working in the house. Said he would sell them to a person for parts and give us the money. We agreed on $800.00. He never gave us the money or returned the mini splits back to us. Now December
      he came started the duct work and cutting holes in the walls. He mounted some duct work to our metal roof when he was
      told not to. Mid December still claiming the unit isn't in. Paid $1,515.00 on 12/6/2022 for labor and ******* saying his wife had
      a stroke and needed money and said he would continue to finish the job. Now 01/01/2023 unit is still not here and he keeps
      saying he will come work and doesn't show up. Mid January he finally says unit is in and bring a York. This isn't the unit we
      agreed on in contract or paid for. We told him no that's not acceptable and we want to correct unit. He gave excuses and also
      said he runs everything under his bosses License ***** and ***** ***** with TSI.
      We then found out his HVAC license is expired and he is doing side jobs using his bosses
      license. We contacted ***** and *****. ***** admitted to knowing ******* is using work truck and License and doing side
      jobs. ***** tried to deny everything and said ******* only does duct work. Now its 02/15/2023 He has all our money, the unit and remaining materials we paid for and will not return any text or calls. He never finished job, left a live wire outside hanging on the ground. Also duct work is not even half way completed and will have to come down leaving holes in our roof. It was a total of $12,800 that he now has cashed of our money and now disappeared and will not return any form of contact text or calls. We have been asking to return our money and give and Itemized list of work.

      Business Response

      Date: 02/17/2023

      ******* ****** did this project without the knowledge of the company or any owner.  It was a side job he done on his own.  We never gave him the authority to do this job.  The checks the customer gave him were made out directly to ***** ******.  TSI never knew anything about the project or the money.  The customer knows ***** and they had a verbal agreement between them.  We have not provided anything to this customer from TSI.  Anything ***** did he did it after TSI work hours.

       

      ***** ****** will need to be contacted in regards to this situation.

       

      Customer Answer

      Date: 02/21/2023



      Complaint: ********



      I am rejecting this response because: It’s not true ******* admits That he got the equipment for our house from the distributor in Little rock under his boss ***** account and he knows about it. Said his boss let him because his boss ***** owes them money. Also the other owner ***** admitted to us and other people that yes they know ******* does side jobs. Also that ******* is doing these sides jobs while driving a company truck.TSI is aware of what ******* is doing and has been doing for years. 





      Sincerely,



      ******* ********

    Technical Services & Installation, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.