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Business Profile

Camping Equipment

Camping World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I purchased a camper that was to be delivered in June 2024, the company brought the wrong camper and tried to lie about it. When it was delivered we had to take the camper back instead of the company towing it back. When we got there we were told they would deliver the correct camper, we already had camping spaces reserved. They brought the correct camper and did not bring the POWER CORD so the camper was not able to be used. We had to purchase one. Which they did finally refund. They were supposed to put a second AC unit in the camper and installed the wrong one. The correct was is currently being installed now in OCTOBER. We still have NOT received a title or tag for our camper. In Oklahoma you are required to have that within 30 DAYS from the date of purchase. It has now been 4 months and we still do not have that. Anything over 30days gets penalties. I had to pay $1638.28 up front for sales tax/title fees. Not a single penny of that should be used toward any penalties. I opened a complaint about the initial issues with the purchase of our camper but now the person we were working with will not return our calls ****** ********). The *** ***** location will also not return our calls at this point. The last time I spoke with them they had mailed the items to the wrong title office and was supposed to be tracking it down. That’s been over 2 weeks and I’ve called 3 x during that time and no one will return my call to tell me where our title work is. Every time I call they ask me to leave my name and number because they are in a meeting or not available.

    Business Response

    Date: 10/14/2024


    Good afternoon,

    (Attached, please find the complete response to the above mentioned customer ***** ********* complaint.)

    Camping World RV Sales, LLC (“CWRV Sales”) is in receipt of the above-referenced consumer complaint (the “Complaint”) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

    CWRV Sales has spoken to the customer. Plates and Registration have been sent via FEDX * ************. To that end, we consider this matter closed.

    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *********.

    Thank you,
    CWRV Sales


Camping World is NOT a BBB Accredited Business.

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