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Business Profile

Ambulance Services

Crittenden EMS, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I required ambulance transportation on 11/12/2023. I received a bill on 12/27/2023 for a balance of $568.20 which I paid via check. I called ************ and spoke with a lady named ***** at the company about the bill because the math did not look right to me. She assured me it was correct and if there were any other issues I would get correspondence from them. I never received another statement from this company. In July I received a bill from a collection agency for $1325.80 which I promptly paid. I am trying to get a corrected bill from Crittenden EMS showing exactly what was billed and what my insurance paid. I do not know why I did not receive any bills after the initial bill from 12/23/2023. I have never been turned over to a collection agency in my life and pride myself on paying bills timely and in full. I am not disputing the bill I just want to make sure it is correct and for the company to please bill their clients and give them a chance to pay.

    Business Response

    Date: 09/13/2024

    After being made aware of this issue, we discovered that Mrs. ***** did indeed over pay. We have been in touch with our former billing company about this issue and are working on getting an accurate billing statement. Weve also reached out to the collections company we use and asked them to correct any credit reports. Once we receive all the information back from both the billing company and collections agency we will reach out to Mrs. ***** about refunding the amount that was overpaid. We hope to have this matter completely handled by early next week and our sincerest apologies to Mrs. ***** for this mistake.

    Customer Answer

    Date: 09/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    **** *****
    *****************
    **************** 72301

Crittenden EMS, LLC is NOT a BBB Accredited Business.

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