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Business Profile

Heating and Air Conditioning

Mohr Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Mohr Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      They put a new air & heat in my home. I got a new system a package lend for 13,461.00. But they only put system in and did not finish the job. They did not put duct work under my home and I ask for a year now when they were going to finish the job. Had a meeting in November of 2024 and said if I give them more money the will finish. And I said how much money. So ****** **** come out and said he would finish the job because I ask him the the duct work that is there now is to small and the new unit they put in is to big for duct work that is their and this unit it they tehy put in twill not will not larl. And he staid that night I got the new package unit on 9-26-23. And I have asked them to finished the job. And after 2 meetings at my home. They promised to finish the job. So on 12-2-24 ****** **** called me and said the y were going to finish my job a no cost to me. But all so said not going to use my new duct work. And after that call no contact with Mehr. And this is now 1-23-25.

      (see attached)

      Customer Answer

      Date: 02/10/2025



      Better Business Bureau:


      The complaint is resolved.  The owner spoke with me, and he is taking full responsibility.  He is working with me to get everything resolved.   



      Sincerely,



      ******* ******

    Mohr Air Conditioning is NOT a BBB Accredited Business.

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