We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Customizations

Sadistic Pleasures Kustoms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 12, 2024, I entrusted ***** ****, owner of Sadistic Pleasures, to perform work on my 2002 ***** 3500 dually. We agreed on several services, including painting the front bumper and mirrors, installing a stereo, restoring the headliner, and inspecting the sunroof to determine if repairs were feasible. ***** assured me that he could meet my expectations for quality, and I was told the work would take three days, or a week at most.When I picked up my vehicle, I was highly dissatisfied with the quality of the work, aside from the bumper painting. Specifically:1.The mirrors were not properly sanded and have a spotty, uneven finish due to poor paint application.2.The stereo installation, while functional, was done sloppily and does not meet basic standards of professional workmanship.3.The headliner restoration was particularly egregious, with visible patches, poorly cut and glued pieces, and sagging areas due to improper tucking.Additionally, ***** damaged multiple components of my truck that were in working order when I brought it in. Despite returning my vehicle to him multiple times for corrections, new issues have arisen each time, with further damage to my truck.When I raised my concerns and requested a refund of half the amount I paid as a fair resolution, ***** refused. Recently, he informed me that he is shutting down his shop due to personal reasons, including a death in his family and mental health struggles. While I am empathetic to his circumstances, this does not excuse his failure to complete the work to an acceptable standard or resolve the damages he caused.This experience has been extremely frustrating, as I entrusted ***** **** and Sadistic Pleasures with my vehicle, paid for services in good faith, and received substandard, damaging work in return. I am requesting the BBBs assistance in resolving this matter by securing a partial refund of the amount paid.

Sadistic Pleasures Kustoms is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.