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Business Profile

Sightseeing Tours

Dolly Steamboat The

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sightseeing Tours.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booking #********* We have tried calling several times during the day of our booking and try to change the date as one of our family member did not feel well and no one picked up the phone, we have now left already Arizona and lost $238.50.

    Business Response

    Date: 09/08/2022

    We just seen a review today that this gentleman left on Yelp (September 8, 2022) His cruise was booked for August 14th. He never let us know directly. I personally emailed him back from his yelp review to tell him that if he had contacted us via voicemail or email, or during our office hours, we could have helped him, and that even though he signed a form that says he understands that the cruise is non-refundable, we would like to help him out the next time he is in Arizona. 

     

    So essentially, we reached out to him after finding a review online, at no time has he tried to call us since his cruise.

     

    Thank you

    *********************

    Office Manager

    Customer Answer

    Date: 09/08/2022

    out original ticket purchase was for a boat ride on Sunday, so if the boat runs on Sunday and you accept payments on Sunday someone should be available to pickup the phone on Sunday as well.
    I have tried to call the company on same date of ticket purchase, and you acknowledge that on Yelp that office is closed on Sundays. and only open for receiving money online.
    You have failed to communicate while we were still in Arizona, we are not there anymore, so we can't accept a future voucher.
    A full refund would be the only only solution, and we will provide a positive review on Yelp if you choose so.

Dolly Steamboat The is NOT a BBB Accredited Business.

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