Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a new window placed on the back side of our house on September 29, 2023. I called on Wednesday the 4th after we noticed the window had shattered all the way down. I spoke to a ************ believe who sent the same tech who installed the window to come out and look at this. Normally I would not have an issue with this but it seems he is not willing to fess up to his mistake this looks like a stress fracture of the glass that starts from above the metal frame. He would of seen this if he looked at the window from inside but only looked at it from the outside and said that something hit it. There is no chip in the glass or a section of glass missing for it to be a hit to the glass. This fracture on the glass when it had barley been a week in is something from installation or from the glass manufacturer you ordered from. Someone else should of came out to look at the window. Now they are wanting me to pay another 204 dollars to have the window replaced due to their mistake. They installers were 100% careless as they left glass everywhere around my house and inside. all I am asking is that this window be replaced as we have only had it in for 6 days before we noticed the shattering of the glass. I think the owner or manager needs to come and look at the glass not the tech who installed it.

  

  Business Response

  Date: 10/11/2023

  HELLO , OWNER IS REACHING OUT TO HOME OWNER TO INSPECT 10/11/23  WILL FOLLOW UP WITH RESULT . 

   

  Customer Answer

  Date: 10/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************