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Business Profile

Auto Repairs

TurnStyle JDM & Euro LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2023, I took my 1994 Skyline GTR to TurnStyle JDM & Euro for a full build, including a complete engine build and suspension work. I was originally quoted a timeframe of 46 months for completion. However, my car remained in their possession for over a year and a half with minimal progress, forcing me to retrieve it.During this time, I paid TurnStyle JDM & Euro over $20,000 for work that was not completed as agreed. Upon picking up my car, I discovered that only the suspension work had been done, but it was missing partssome of which were stolen. Despite numerous attempts over the past several months to obtain the parts I paid for, I have only received false assurances from the owner, **** ******. He has continuously promised to order the missing parts but has failed to follow ********** of today, almost two years later, I have not received the parts I paid for, nor have I been issued any refund. This business needs to be held accountable for their actions. Additionally, I am not the only person affected, as they have reportedly done the same to at least a dozen other customers.I request immediate action to either receive the parts I paid for in full or be issued a complete refund.Requested Resolution:Fulfillment of the missing parts as originally agreed, OR A full refund for the incomplete work and missing/stolen parts.

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9 Aug 2024, I dropped my 2011 *** M3 off for transmission replacement and service. During this time, the previous owner/co-owner **** ******* had left Turnstyle JDM & Euro. I was left without any updates until the other co-owner **** ****** called me and advised me of the situation. On 27 Sept 2024, the car was complete and ready for pick up. On 28 Sept, I noticed that the vehicle was missing some hardware. Upon the inspection, the vehicle was missing airbox bolts, airbox hoses were disconnected, the engine reinforcement plate was missing, the oxygen sensor harness wiring was damaged/frayed, and the transmission was leaking. The replacement transmission was to be fully serviced- new gaskets, seals, fluid, filters etc. *********** was not done due to photo evidence. **** apologized and offered up a solution. He stated on that day that he would box up the missing parts and ship them out the following day. On 2 Oct, we agreed that he and his technician would come to ***********, ** to correct the issues. On ********************************************************** for labor that was not accomplished along with a full ************************ kit. I received the refund on 12 Oct. On 17 Oct, one *** tracking number was provided and was said to be picked up on 18 Oct. On 21 Oct, Turnstyle JDM & Euro stated that *** didn't show up and that they would drop off the packages at ***. On 22 Oct, Turnstyle JDM & Euro stated that they were unable to drop off the packages and there was a new scheduled pick up today. On 23 Oct, Turnstyle JDM & Euro stated that *** stopped by but since they didn't have the labels printed, they were unable to accept the packages, and they would come back the next day. Later that evening, i received 2x *** labels via email from ****. He stated that he would drop them off at *** the next day. On 24 Oct, I still have yet to receive shipping confirmation from ***, or any receipts of the parts ordered from Turnstyle JDM & Euro.

TurnStyle JDM & Euro LLC is NOT a BBB Accredited Business.

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