Complaints

This profile includes complaints for Mediacom Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mediacom Communications

  672 S Ironwood Dr Apache Junction, AZ 85120

• 

  Mediacom Communications

  1 Pajaro Ajo, AZ 85321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31, 2023, I paid $125.43 down to start Xstream internet service.
  
  On August 4, 2023, a technician came to install service but stated my address was not serviceable, took the equipment and left.
  
  I was told I would receive a refund via check in 2-3 weeks but never received this check. When I called, they said I never returned the equipment... When I explained that the technician left with all the equipment the day he came out, they opened a ticket to "locate the equipment."
  
  I was supposed to receive a call back but did not receive the call. When I called them again, on August 27, they said they needed more time because "this was Sunday."
  
  I wanted the refund back on my card, but they said no.

  Business Response

  Date: 08/31/2023

  Hello Alan.  I apologize
  for the delay with the refund process.  After
  reviewing, we were able to locate the modem originally sent for the
  installation of services and that has been removed.  Your refund was reversed back to the credit
  card.  Financial institutions can take
  3-5 business days to reflect this so please monitor.  If you have any further questions or concerns,
  you can contact our customer service team 24/7 by calling *************

  Customer Answer

  Date: 09/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20528982, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Alan Hack
  
  
  
   
  

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mediacom states they credited moneys back to my checking account. I never received the funds.

  Business Response

  Date: 04/16/2023

  Hello *******.  I
  apologize but we don’t show that you are due a refund or that one has been
  requested.  Our research confirms that we
  received a charge back notification from your credit or debit card regarding a
  payment made in September of 2022.  This
  would have been a request you made with your financial institution and the amount
  covered with that payment was reapplied to your account.  We attempted to reach you on 4/15/2023
  following the request made by you to investigate and were unable to reach you
  by phone resulting in a voice mail being left.  If you have further questions regarding this, you will need to contact
  us by SMS text messaging to ***** or call *************

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have Mediacom for our internet service. We have been having issues with our connection for over a month. It goes out several times per day, for an hour or more each time. A tech was sent to our house and it was determined that the issue is at the line, not in our house with our equipment. We were told they would have a repair tech out the next business day. That was over 2 weeks ago. I call everyday and am told that the tech is scheduled for that day. But the following day our internet is still out. I keep being told a supervisor will call me about the issue, no one has called. I run a business from home that requires internet. I’m paying for a service that I’m not receiving and no one is able to give me a resolution when I call.

  Business Response

  Date: 10/06/2022

  Hello,

  
  ******** *****
  1570 ED primavera Way San Tan Valley AZ

  
  We escalated the issue to our Techincaion Supervisor on 10/05/2022 when we received the BBB notification. Our Technician Supervisor had a Service and Maintenace Techincaion in communication with the customer and went to the customer’s home on 10/06/2022.

  
  Technician fixed issues in the maintenance area and verified the drop line to the customer's home. These checks did pass the Mediacom guidelines. The Technician then reviewed the lines in the home and determined the line in the attic was the issue. Per Mediacom policy, we do not wallfish, so we will be unable to replace the line in the attic. The customer was then advised by the Techincaion they would need to replace the line on their own or hire a contractor to replace it. 

  
  Thank you,
  Mediacom Quality Assurance Team
  
  

  Customer Answer

  Date: 10/11/2022

  This is not at all how this complaint was resolved. There was no technician at my home on 10/6. I received a phone call that day from a supervisor that assured me they would have a technician out to repair the line outside, not IN my home. No technician was ever in my home telling us that the problem was in the attic. When the first technician came out in September, they determined that the issue was NOT at our house. Luckily, the supervisor I spoke with on 10/6 did seem to resolve our issue. We have not had any issues with our internet since that evening. However, I don’t appreciate them responding to this complaint with false information, that is extremely unprofessional. 

  Business Response

  Date: 10/12/2022

  Hello,

  
  ******** *****
  570 ED primavera Way San Tan Valley AZ

  
  I do apologize as the Quality Assurance Team did reach out to the Technician Supervisor and may have misinterpreted the Technician Supervisor's Reply to us on the status of the repair.

  
  Per your email, I am pleased to hear that the supervisor you spoke with on 10/16 did resolve your issue.

  
  Thank you,
  Mediacom Quality Assurance Team