We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Robert Horne Ford

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my truck in for service and got my truck back worse than before. There was work I was charged for and had not been performed. My truck was also misdiagnosed. Spoke with the service manager and he agreed to give me a refund. He later canceled my refund due to my bad review. And told me he would reissue if my review was taken down

  • Initial Complaint

    Date:05/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horn **** has refunded my prorated amount for my especially keeps giving me the runaround for the last 4 months. Out of ******* i only received ******* they owe me ****** not counting interest

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Robert Horne Ford to check on recalls for our 2019 **** Escape SE - code 21N12/ 19B37 'coolant intrusion in cylinder ******************* module. Appt on 1/27/25 @8am-we dropped our car @ their shop on Sat/1-25-25, gave key to service counter rep. ***** to the appt, our mechanic replaced the antifreeze jug cap as the initial cap was found to be faulty. Purchased the cap from *************** (have receipt). Our mechanic filled the anitfreeze jug on 1/25/25, using the Napa cap to seal the jug. **************** witnessed our mechanic doing so.We received a **** text on Mon/1-27-25 that a multi-point vehicle inspection description included "during inspection found ***** bottle cap to be broken and stuck inside ***** bottle" along with other items Horne tech recommended be repaired, parts, labor, add'l fees + taxes =$2962.35 (needed before recall check?) We chose not to proceed with the repairs (most of the work noted already done by our mechanic) as this didn't confirm if the car recall issues were checked/verified, just provided us a pricey repair bid. I contacted *************, spoke with *******/cust relations, advised her of our dissatisfaction of the dealership's lack of recall service-she took my negative feedback and advised Horne **** we wanted to pick up the car, declining the service recommendations. We picked up the car on 1/29/25, received the invoice with their findings-nothing about any recall issues, paid $231.96. We drove car back to our mechanic, opened the hood to review the antifreeze ********** abt broken cap-the Napa cap was broken off. I called Horne **** regarding the broken cap right after we opened the hood, that we had a new Napa cap on the jug when it arrived to their dealership. Said I firmly believe their service personnel ( when performing their inspection) over twisted/tightened our cap and broke it. I asked for reimbursement of cap-**** refused. Wanted us to return car. Want reimbursement of cap $20-NO recalls checked.

  • Initial Complaint

    Date:08/31/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an electric **** vehicle back in April of 2024 from Robert Horne Ford in ***************. They told me they hadn't done the registration with the *** to take my tax credit off the purchase price--that's fine I can get it at tax time. Only problem is that the ***' website and brochures say a dealer is required to give me a seller report showing that they reported my sale and VIN to the *** so I can claim my credit later. This isn't something I made up and I provided them with references to the ***' documentation. *****, the sales manager told me there is no such thing and that they checked with **** and said it's not real. Really? So, the *** has a hoax littered all over their website? When I asked for an email from them explaining what he told me, that I could give to my accountant at tax time, he said he couldn't do that and would escalate the matter to their General Manager, *****. Well, it's been over a month now and I can't get a call from *****. I've even left several messages with the front desk over the last few weeks asking him to return my call and he hasn't called once. I am shocked by the lack of customer service. While admittedly frustrated, I was always calm and respectful with ***** and have given them no reason to not return my call. We're talking about me possibly losing out on $7,500! That is significant!One of many *** pages referencing this report the dealer is to provide: ***************************************************************************************** *** PDF referencing the seller report: ***************************************** *** User Guide for dealers for EV tax credit: ******************************************

  • Initial Complaint

    Date:05/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did a hard inquiry on my credit without my permission. Lied and said they didn't. Now reporting back negative facts.

  • Initial Complaint

    Date:04/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I traded in a vehicle previously purchased from this dealership in OctoberSIX months ago. For half a year Ive been trying to get the prorated money due to me from the extended warranty and GAP I purchased from them. The first person I sent the documents completely ignored it and clearly never submitted the documents. He also never responded to emails in trying to follow **. In January, I was given the information of another person I was told that could help me. Here we are 2 1/2 months later, still nothing. This is absolutely unprofessional and unethical business practices, and I would not recommend doing business with them.

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/10/2023 I had taken my vehicle in for a transmission issue and some other small issues one being that the sunroof shade squeaks when closing. When I received my vehicle back, it had rained that night and my car was leaking profusely from ***************** area. My vehicle went back the next day. They are claiming its not their fault. Now my vehicle needs repairs and its not under warranty because it got wet. It wasn't leaking before I dropped it off. Two years of no leaks, and car wash right before it went to them. They are requesting I pay out of pocket for not only the repairs but a car rental as well because its going to take at least two days to fix.

  • Initial Complaint

    Date:11/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/26/2023 - new vehicle purchase 1. dealership ran credit without authorization even after being advised that I had secured my own financing and was not pursuing dealer's financing.2. When I called and complained, I was passed between finance and sales and told that it was a common practice even when I advised that this was a violation of the *****

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked appt for Jan 6 10:30 am The Works Thats all Dont want no updates,recalls,etc Told the service person ******** and rotate tires Told them I would wait for the vehicle to B done Was still there at 3:30 pm Someone had decided to do the update What awlful service Spent 5 hours in your showroom Very incompetent No one talked to me in that 5 hours I guess Ill find another dealership

  • Initial Complaint

    Date:10/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased new vehicle on July 7th 2022 with a trade in. Was advised there was a titling/odometer issue when tags did not arrive and the temp tag was set to expire. Dealer provided another 30 day general use temp tag. At this point I had been calling on a weekly basis to keep the process moving. The 2nd temp tag was set to expire and I have called and texted and emailed daily for status and they only state "we're working on it". It was advised to me on September 4th that the vehicle had to be emission tested and that was the cause for the delay. I sent .pdf of the emissions pass September 6th. It has been 93 days since I purchased the vehicle with zero indication of them completing the title paperwork and sending me permanent tags. I do not have the title, my lienholder does not have the title. I have no recourse and I risk my vehicle being impounded. I have asked for a dealership loaner and they refuse to assist. They promised a new temp tag but have been unable to provide it. I do not know how to get this situation resolved and I am considering hiring an attorney. I keep getting the runaround, with no answers. Please help.

Robert Horne Ford is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.