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Business Profile

RV parks

Campground USA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a stay at their park Feb 22, 2022, a year in advance and tried to cancel 2 months before our stay. Their cancellation policy stated that if we BOOKED prior to October 1, 2022 that we were eligible for a refund. When we went to cancel they insisted they would keep the. $250 deposit! We called their front desk to try and resolf this and ***** (part owner?) was miserable. Told us that their policy stated no refunds. Then she HUNG UP ON US! Their policy that was sent to us as part of the reciept for the initial deposit reads:Cancellation Policy: Off Season 4/1 to 9/30: There is a $50 cancellation fee for reservations cancelled 30 days PRIOR to the date of arrival.On Season 10/1 to 3/31: There are no refunds on cancellation unless the reservation was made prior to October 1 "We made our reservation a year ago, prior to October 1st We did not expect a full refund, but they will not release any funds.

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid a $250 deposit on February 21, 2022 for a camp reservation for February 18, 2023- March 18, 2023 at Campground USA in ***************, **. We had to cancel the reservation on December 21, 2022. We asked for a partial refund of our $250 deposit because this is what the policy stated:Cancellation Policy:Off Season 4/1 to 9/30: There is a $50 cancellation fee for reservations cancelled 30 days PRIOR to the date of arrival.On Season 10/1 to 3/31: There are no refunds on cancellation unless the reservation was made prior to October 1 Rent paid is non-refundable after reservation start date. There are no refunds on unused rent, pro-rating, or subleasing of sites. The unused, paid portions of any site rent *** not be gifted, willed or transferred for the use of any other than the registered guest of said site When I requested the refund I highlighted the "On Season" cancellation. I am under the impression that because my RESERVATION was made prior to Oct 1, I would get a refund. The manager ***** would not let me explain the way I understood it. She said their are no refunds after October 1st. I tried explaining that their policy does not state that. She basically disregarded me and hung up. She was very rude and not helpful. I believe we should be refunded at least $200 and they should better clarify their cancellation policy.Here is my reservation confimation:Confirmation #: R010002184 Reservation made on: Mon, Feb 21, 2022

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