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Business Profile

Campgrounds

Interstate 40 Grand Canyon RV Park & Campground

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Interstate 40 Grand Canyon RV Park & Campground's headquarters and its corporate-owned locations. To view all corporate locations, see

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Interstate 40 Grand Canyon RV Park & Campground has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 2, 2022 we paid $52.64 for a space in an rv park for the night. The space was supposed to have 50 amp electrical service. We discovered it did not have 50 amp service within minutes because the power kept shutting off. The park manager was sent and tried to tell us there was power at the site but would not assure us that it was 50 amp service. In fact, he refused to address that specific problem. We could not stay there because it did not have adequate power. At that point he stormed off when we told him we were leaving and would like our money refunded. After he left the occupants of an adjacent site informed us that our site did not have 50 amp service and they had seen this scenario numerous times during their stay there. A call was on departure to advise them to return our money since we discovered the electrical service to the site had been misrepresented. They promised to credit our credit card and have not received it!!!!

      Business Response

      Date: 12/14/2022

      They were in a 50 amp site and we did refund their money in cash, because the person could not access the credit card this was refunded to the husband in cash which was acceptable to them..there was no problem with our site, we are assuming in was a problem with their unit. another unit had just left that site and had been there for months with no problems. another unit has since been in there with no problems to date. the park is under new ownership since August and problems are being addressed as they come to light. we can be reached at **************

    Interstate 40 Grand Canyon RV Park & Campground is NOT a BBB Accredited Business.

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