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Business Profile

Womens Clothing

Krush Kandy Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

Customer Complaints Summary

  • 91 total complaints in the last 3 years.
  • 78 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need a refund for $91.90 for items that were ordered months ago and never sent to me in the mail, never received.

    Business Response

    Date: 07/21/2025

    We truly apologize for the inconvenience and frustration youve experienced with your recent orders. We understand how important it is to receive your items on time and to feel heard when reaching out for help, and we regret that your experience did not reflect the level of service we aim to provide.

    After carefully reviewing your account, we see that there were two separate orders. One of the items unfortunately did not ship. Our team responded back to your email to offer a store credit or alternative resolution, but we did not receive a response at that time, so a refund was not immediately processed. We have since processed the refund to your original form of payment.

    For the second order, we do see that the item was delivered. However, recognizing your overall experience and in the interest of resolving this matter fairly, we have issued a full refund for that item as well.

    We appreciate your patience and sincerely regret any confusion or inconvenience caused. If theres anything more we can do to assist, please dont hesitate to contact us. Your satisfaction is important to us, and were here to help.

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order# ****** placed on 5/14- no indication of any back ordered out of stock items. 2 items from order are outstanding. One has been mailed and appears to be lost in transit. Seller not honoring request for refund of item. Second item, has not been shipped. Multiple attempts on status have been made. Same canned response sent with no expected date to ship or details. Final request for refund on outstanding 2 items made today with no resolution.

    Business Response

    Date: 07/21/2025

    Were truly sorry for the frustration and inconvenience you experienced with order #******. We completely understand how disappointing it is when items dont arrive as expected and communication feels delayed.

    While we did respond to your inquiries, we acknowledge those responses could have been more timely and helpful, and we sincerely apologize for any added stress this caused. After reviewing your order, we issued a full refund for both outstanding items, including the one lost in transit. We appreciate your email confirming receipt of the refund.

    We value your feedback and are actively working to improve both our shipping processes and response times. If theres anything more we can do, please dont hesitate to reach out.

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to contact Krush Kandy 3 times via email with no response. I have a problem with the billing of the return/exchange that I completed with this company last month (3/25/25). I returned/ exchanged a pair of white jeans and received a gift card for $71. I purchased another pair of jeans and used the $71 gift card and at check-out on 3/35, I paid another $15.21 (the total for the order was $86.31). This company did not notify Affirm of the return so Affirm continued to charge me another $18.44 on 3/27 and on 4/10. I do not NOT want store credit since the money owed to me is not for items purchased. I would like a my money refunded to me which is $36.89. This company also does not ship out timely per their website policy. It takes 3 weeks to a month to receive your items.

  • Initial Complaint

    Date:04/09/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders with this company on February 25 and February 26. I received 1 pair of jeans and returned because did not fit. I have not received the belts, shoes and the sweater. They keep putting me off saying the items were preordered and next day they werent and should be shipped in a couple days. Here it is 43 days later and nothing. I am seeing other bad reviews on instagram about them now. I had payments set up through Shop Pay Affirm. Would just like to get the ****** I have paid back and get out of oweing the rest since they still have not been shipped

  • Initial Complaint

    Date:04/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed two orders with this boutique and both times they have been terrible to work with. My first order, I had a return. When I went out to fill out the return request, it said the item was final sale which it did not say in the item description. I reached out and they admitted the mistake and started the return process for me. Then, when I followed about the other item in my order, they admitted they made a mistake and they had run out of item. They gave me extra store credit to make it right.Both times I have ordered from them, they have taken over a month to ship part of my order. Their website states orders will ship out in 4-7 business days. I understand once, but TWICE after they told me how sorry they were and how they made it right? Completely unacceptable and they failed to follow through on their promise to the customer. For my second order, I have now emailed them three times asking for an update on where my item is since it's been over a month since I ordered and have received no response after they told me a little over a week ago to check back in a few days. The other item ordered delivered and looked nothing like the photo so I sent it back. All I want is the money refunded to my card from my first order (placed Feb 20th for $61.02.) They can keep the rest of the store credit, I will never be ordering from them again. This business is obviously poorly run, and other consumers need to be aware that they cannot even follow through on their shipping promise. I have included all relevant documentation. Thank you.

Krush Kandy Boutique is NOT a BBB Accredited Business.

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