Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NOT PROFESSIONALBUSINESS OWNER NOT EXPERIENCE WITH NEW **NSTRUCTION BUILD, LOOKS THEY GOOD RATING FOR SERVICE ONLY. WE JUST FIND OUT THIS 1ST HOUSE THEY DO FOR NEW **NTRACTOR OWNER DONT KNOW ANYTHING ABOUT THE **NTRACT FOR **NSTRUCTION BUSINESS THEY PUSH ALL ABOUT MONEY.THEY TOLD ** HAS REBATE $7000.00 AFTER CLOSE THE DEAL. WE FOUND THAT *********** FOUND THAT REBATE BETWEEN TRANE ** TO PRO TECH. AS BUYER CANT CLAIM THAT REBATE AFTER CALL THE **MPANY.WE TRY TO PAY FINAL PAY EVEN THE *** NOT DONE YET, OWNER ****** WONT SIGN LEGAL PAPER FROM BANK TO PROTECT OUR SIDE N HIS SIDE TO FINISH THE ***, HE ACCUSE ** AS CUSTOMER WE TRY TO TRICK HIM. WHICH OTHER 11 INDEPENDENT **NTRACTOR KNOW WHAT THAT PAPER TO SIGN FOR BANK. NOW HE DONT WANT **NTINUE THE *** AND WALK AWAY IS DONE HE SAID AFTER ACCUSING ** AS OWNER TREAT ******** MAKE RE**RDING ON THE PRIVITE PROPERTIES. WE FRUSTATED BECAUSE HIS ATTITUDE.... WE ALREADY PAY 95% $39000.00 N BALANCE ONLY $3000 LEFT. AFTER 1 HOUR WE GOT CALL BY ******* HE SAID TRY TO DO RIGHT THING. WE THE CUSTOMER WANT FAIR DEAL AND FAIR BUSINESS. AS CUSTOMER WE JUST WANT MOVE ON AND FINISH THE DEAL.******** TOLD ** TO **NTACT THE ****** TILL 6 HOUR STILL NO ANSWER. JUST BE CAREFULL I WILL TAKE OUT THIS IF OWNER WILL FINISH AND **MMITEMENT TO FINISH THE ***

  Business Response

  Date: 05/27/2023

  Pro Tech Hvac we will contact homeowner .

  Customer Answer

  Date: 05/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint.

  for update, got couple email from pro tech decide will be move forward.

  we send last payment amount $3000 for last week, pro tech received already by certified mail as request to finish the job.
  
  for record this what they response:

   

  On Sunday, May 21, 2023 at 03:17:39 PM MST, Pro Tech Hvac <**********************> wrote:
  
  Once I receive the  payment and the check clears I will sign the waiver you need. Once power is up and paint is finished let me know and we can finish the grills ext. and perform start up. I am going to ask for ***** to remove his BBB complaint review if you wish to keep doing business together and get things moving along. ***** needs to say the truth in the review not only what he wants to let everyone know. Im going to leave this up to you *** if you want me to finish and complete the registers remove that from BBB and lets get it done. I did not want this to be this way but it doesnt matter we always do the right thing and hope you guys too. Let me know how you guys wish to proceed. I am not going to Deposit the check until I hear back from you.
  -- 
  Pro Tech HVAC Heating & Cooling 
  Office number: ************
  Email: **********************

   

  I will keep it post it so fair for both parties When finish the job.

  
  Regards,
  
  *****************