Computer Parts
KatstarAbout
About This Business
Products and Services
Years in Business: 26
Business Details
- BBB File Opened:
- 4/9/2012
- Business Started:
- 10/2/1998
- Business Started Locally:
- 10/2/1998
- Business Incorporated:
- 4/5/2002
- Type of Entity:
- Corporation
- Alternate Names:
- Katstar, Inc.
- Business Management:
- Mr. Frank DiLodovico, President
Additional Contact Information
- Principal Contacts
- Mr. Frank DiLodovico, President
- Customer Contacts
- Mr. Frank DiLodovico, President
- Additional Websites
- katstarcorp.wordpress.com...
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Payment methods
- Visa,
Master Card,
Discover,
Check,
Money Order,
Wire Transfer. - Refund and Exchange Policy
- Return Policy Shipped wrong -- Our mistake - Full credit including shipping charges - Replacement will be sent, we pay shipping. Defective Products - will be replaced, repaired or refunded at our discretion. We pay the shipping. Defective Software - must be returned first,will be replaced or refunded at our discretion. Defect must be documented in writing and signed so we can present it to the manufacturer for credit.
We pay the shipping. Damaged Orders - damage should be noted on the carrier's bill of lading at the time of delivery. Proceed to file a claim with the carrier. We are not liable for carrier damage. Concealed Damage - upon discovering the damage notify us. Notify the carrier and file a claim. You must file a claim with the carrier. All others - Ordered wrong, etc. Product packaging not opened or damaged - Credit for product only - 10% restock charge - you pay all shipping and processing fees.
Product packaging has been opened or damaged (product must not be damaged). Credit for product minus 25% restocking charge - you pay all shipping and processing fees.
Note: We may offer the option if we can get credit from our supplier. Some products may not be returned if the package has been opened and the product is not defective.
Software - opened software that is not defective cannot be returned.
Refused orders are a real problem. It is better to accept the order and make arrangements to return it.
Wrong shipping address and the order is refused - You may have the order re-shipped. You are responsible for all shipping and any other fees (re-packing, etc.). You pay all shipping and processing fees.
Unwanted order refused-- You are responsible for all shipping charges and all processing fees including a 25% re-stocking charge. If the product was special order and can not be returned to the supplier, you will receive no credit. We will ship it, at your expense to your desired location.
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