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Business Profile

Furniture Stores

Lina Home Furnishings II LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased furniture from **** home furnishing On May 16, 2024 and I have a delivery date of June 11 2024 my sales representative name is ********** have spoken with **** on 11 June and he said my furniture was delayed for two more weeks, which was fine with me now two weeks has come and gone. Still I have no furniture and **** is telling me I cannot get a refund and he doesnt know when I will receive my furniture I called back to the store and I spoke with **** on June 28 and he was supposed to get back with me and I havent heard back from him. Can someone please help me with this matter thank you.

    Business Response

    Date: 06/28/2024

    talk to customer and resolve the issue 

    Customer Answer

    Date: 07/08/2024

    this matter has not been resolved I have not heard from Linas furniture store so no, please do not close this case. I still have not received my merchandise or my money back. Please contact me for further information ************ thank you

    Customer Answer

    Date: 07/16/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A furniture purchase was made. Upon delivery of the items ordered they were damaged, an employee advised they could make on site adjustments or modifications to furniture but the items would still show prior damage due to hardware modifications to correct issues and they would appear damaged. An additional employee on site made attempts to disregard our concerns, issues or complaints as though our concerns were exaggerated due to the needed repairs on brand new items ordered. The employee was ******* us to accept the issues with the damaged furniture and at one point one of the sofas in question were dropped when unloading in the backyard when delivering the items. Repeatedly we were told that our concerns were unwarranted, and that we should settle for the items being delivered even though they were damaged items. As customers of this establishment we should not be forced to accept damaged items or modified items to appear brand new as a purchase was made for brand new, and undamaged items.

    Business Response

    Date: 05/27/2023

    We re-order customer sectional and she will be getting a new one 

Lina Home Furnishings II LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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